INTEGRATED LICENSING INFORMATION SYSTEM (SIJITU) APPLICATION IN LICENSING SERVICE (A Study at the Department of Capital Investment and One-Stop Integrated Services in Ponorogo District)

SIJITU (Integrated Licensing Information System) is an application developed by the Department of Capital Investment and One-Stop Integrated Services (DPMPTSP) in Ponorogo District in order to provide effective, efficient, and transparent service in Non-Business Licensing Service. The reason behind the SIJITU application is the rise of the management information system so it can be utilized in the process of licensing service implementation at DPMPTSP in Ponorogo District. This research aims to identify, analyze, and describe SIJITU implementation in Non-Business Licensing Service at DPMPTSP in Ponorogo District that includes implementation strategy, resources involved, procedure and mechanism, and service improvement through SIJITU. This research is descriptive research with a qualitative approach. The method of data analysis used is data analysis of Miles, Huberman, and Saldana’s interactive model that involves data collection, data condensation, data presentation, and conclusion verification or description. The result of the research is that the SIJITU application certainly helps the performance of public service in the non-business license field that is held by DPMPTSP in Ponorogo District. Through the SIJITU application, the service process can be done transparently with the tracking feature. DPMPTSP in Ponorogo District also tries to increase the officers’ ability through formal and non-formal education and conducts socialization to the society regarding the SIJITU application. Services procedure and mechanism through SIJITU can be known in detail on the Standard Operating Procedure (SOP) of Licensing Service at DPMPTSP in Ponorogo District.

The government as the public service administrator should be able to organize good governance. In order to reach good governance, the government can apply the e-government concept. The Instruksi Presiden Republik Indonesia Nomor 3 Tahun 2003 about National Policy and Strategy of E-Government Development states that "E-Government development is an effort to develop the implementation of government that is based on (using) electronics in order to improve the quality of public service effectively and efficiently". Through the Instructions of the President, it is clear that government development is surely needed so the government is able to run the governance implementation and public service optimally.
Based on the Central Bureau of Statistics (BPS), the Development Index of Technology, Information, and Communication (IP-TIK) in Indonesia in 2017 stayed at 4, 99 out of 1-10 scale. Although there was an improvement from the year before, however, the index did not reach scale 5 out of 10 which means Indonesia is still far away from 10 (Fauzi, 2018). Based on the article, it can be concluded that the Development Index of Technology, Information, and Communication in Indonesia is not satisfying. Furthermore, through Kencana (2019), it is stated that according to the Head of National Development Planning Agency (Bappenas), Bambang Brodjonegoro, State Civil Apparatus (ASN) should not be technology illiterate in the era of industrial revolution 4.0 nowadays because society's demand in the future requires the State Civil Apparatus to be able to do their tasks along with the implementation of e-government or Electronic-Based Governmental System (SPBE). The era of industrial revolution 4.0 requires state officials to be able to implement the government effectively and efficiently through the concept of e-government or electronic-based government implementation.
The use of an information system in government implementation is hoped to be able to increase the government's capacity in implementing public service. Management Information System by Davis (1995: 57) in Rochaety, Ridwan & Setyowati (2013: 9) is a system of integrated human and machine to provide information in order to support the operational function, management, and the process of making the decision in an organization. Based on that opinion, it can be understood that Management Information System is the utilization of information technology advancements and is managed in an information system that is beneficial for making decisions in an organization.
The use of the Management Information System in public service can be applied to the licensing service. Licensing service in regions is implemented by the Department of Capital Investment and One-Stop Integrated Services (DPMPTSP). Article 1 Verse (6) of the Peraturan Menteri Dalam Negeri Nomor 138 Tahun 2017 states that One-Stop Integrated Service (PTSP) implementation is an activity of Licensing and Non-Licensing implementation that its management process starting from requesting stage to document issuance stage is conducted in an integrated manner in one-stop service at one place. Based on the Laws and Regulations above, it can be understood that One-Stop Integrated Service (PTSP) is an activity implemented by Department of Capital Investment and One-Stop Integrated Services (DPMPTSP) including Licensing and Non-Licensing Service and all of the processes are conducted at the same place at DPMPTSP in every region, such as districts, cities, or provinces.
Through the website of the DPMPTSP Ponorogo District that was downloaded on October 5th, 2019, it is known that one of the products of licensing service provided by DPMPTSP Ponorogo District is Non-Business Licensing Issuance via Integrated Licensing Information System (SIJITU) application. SIJITU is an application managed by the government of the Ponorogo District that functions as a tool for licensing applicants to obtain non-business licensing issuance that is integrated into an online system. SIJITU that is managed by the DPMPTSP Ponorogo District as an online licensing system is one of the efforts done by the government of Ponorogo District to reach good governance through the e-government concept by optimizing the use of management information system. Products of non-business licensing service implemented by DPMPTSP Ponorogo District via SIJITU application are Commercial Sign Permit, Nurse Practice License, Midwife Practice License, Pharmacist Practice License, Optical Operational Permit, etc.
Before the SIJITU application, DPMPTSP conducted public service in the licensing field manually so it was not effective. Besides, there were a lot of complaints from the society related to the procedure that lacks transparency and in some cases when the officer or the head of DPMPTSP was not available at the office, the application process would be postponed. Through the SIJITU application, DPMPTSP expects they can provide effective, efficient, and transparent public service.
Based on the description above, the researcher selected the theme about Integrated Licensing Information System (SIJITU) Application in Licensing Service; A Study at Department of Capital Investment and One-Stop Integrated Services in Ponorogo District in order to identify the application of SIJITU in providing non-business licensing service for the applicants, especially in Ponorogo District.

B. THEORIES a. Public Service
According to Denhart & Denhart (2003) quoted by Alamsyah (2016: 197-198), it is explained that there are several new public service principles, they are: 1. Serve citizens, not customers; Public interest is prioritized more than individual personal interest; therefore, it is needed to build trust and collaboration with and among citizens. 2. See the public interest; Public administrators should give a contribution to building common public interest in order to create common interest and common responsibility. 3. Value citizenship over entrepreneurship; Public interest is better conducted by public servants and citizens who have commitments to give a contribution to society rather than being conducted by private companies.
4. Think strategically, act democratically; Policies and programs to fulfill public interest can be reached effectively and responsibly through collective effort and collaborative process. 5. Recognize that accountability is not simple; Public servants should accomplish laws and regulations, citizenship values, political norms, professional standards, and citizens' interest. 6. Serve rather than steer; It is important for public servants to practice leadership that is based on common values rather than controlling or directing citizens. 7. Value people, not just productivity; Public organization and the network are more likely to reach success in long terms if conducted through collaboration process and common leadership that is based on the appreciation to all people. Based on the Undang-Undang Nomor 25 Tahun 2009 about Public Service, it is mentioned that "Public Service is an activity or a series of activities in order to fulfill service needs according to the laws and regulations for every citizen and population over goods, service, and/or administrative service provided by public service administrator". Hayat (2017: 22) explains that public service serves thoroughly the aspects of basic services that are needed by society to be fulfilled according to its requirements. Based on the comprehension above, it can be concluded that public service is a series of activities conducted by the government as the public service administrator in fulfilling service needs for all citizens, either in terms of goods, services, or administrative services.

b. Licensing Service
Based on the Peraturan Menteri Dalam Negeri Republik Indonesia Nomor 138 Tahun 2017 about Regional One-Stop Integrated Service Implementation, Article 1 Verse (6), it is stated that "One-Stop Integrated Service (PTSP) implementation is an activity of Licensing and Non-Licensing implementation that its management process starting from requesting stage to document issuance stage is conducted in an integrated manner in one-stop service at one place". Furthermore, on Article 1 Verse (8), it is stated that "Licensing is to provide documents and legal proof of government's approval to a person or businessman/ woman or a certain activity doer according to the requirements of laws and regulations".  (1), it is mentioned that "Non-Business Licensing is all forms of approvals issued by Local Government who has the authority according to the laws and regulations, and those which are not contained within the OSS system".

c. Information System
Management Information System, according to Davis (1995: 57) in Rochaety, Ridwan & Setyowati (2013: 9), is a system of integrated human and machine to provide information in order to support operational function, management, and the process of making a decision in an organization. In line with the explanation above, Kroeber (1984: 232) in Darmawan & Fauzi (2013: 7) states that "Management Information System supports the actions of information data management, information flow, and the extension in the process of collecting information".
In applying Management Information System, its development procedure should be noted so that the Information System can be applied well. Referring to the development methodology by Olle et. al (1991) in Susanto et. al (2015, it is concluded that there are 5 procedure steps of information system development, they are: 1) Information System Planning that includes identification of an institution's purposes and information needs; 2) Institutional Analysis that focuses on detailed analysis on the institution and activities; 3) System Design that includes system and sub-system specification, including data elements and system and sub-system components; 4) Design Construction (Programming); and 5) Product Design Trial, which is an application program testing.
Moreover, the Instruksi Presiden Republik Indonesia Nomor 3 Tahun 2003 about National Policy and Strategy of E-Government Development explains that E-Government development is an effort to develop the implementation of government that is based on (using) electronics in order to improve the quality of public service effectively and efficiently. Through e-government development, it is hoped that management system arrangement and work processes in the governmental environment and in public services implementation can run optimally, effectively, and efficiently by optimizing information technology utilization.

d. Integrated Licensing Information System (SIJITU)
Through

C. METHODS
This research is descriptive research with a qualitative approach because the researchers wanted to identify, analyze, and describe the application of SIJITU in non-business licensing services at the Department of Capital Investment and One-Stop Integrated Services of Ponorogo District. And, the focus of this research that is set is The Application of Integrated Licensing Information System (SIJITU) Apps in Ponorogo District that includes: 1) Application Strategy; 2) Resources involved; 3) SIJITU procedure or mechanism, and 4) The Improvement of Licensing Service via SIJITU.
Data collection was conducted by using direct observation techniques, indepth interviews, and secondary data documentation that are related to the focus of the research. The research instruments in this research are the researchers, interview guidelines, and supporting devices as documentation tools during the field research. Meanwhile, for the data analysis technique, the researchers used Miles, Huberman, and Saldana interactive model data analysis (2014:33) that includes: 1) Data collection; 2) Data condensation; 3) Data presentation, and 4) Drawing conclusion.  (1), it is mentioned that "Non-Business Licensing is "Non-Business Licensing is all forms of approvals issued by Local Government who has the authority according to the laws and regulations, and those which are not contained within the OSS system". SIJITU is an application that is developed and used by DPMPTSP of Ponorogo District in order to provide non-business licensing service for the society. In applying SIJITU apps on nonbusiness licensing service, DPMPTSP of Ponorogo District has strategies or ways so that the application program can be accepted well by the society. Kroeber (1984: 232) in Darmawan & Fauzi (2013: 7) states that the "Management Information System supports the actions of information data management, information flow, and the extension in the process of collecting information. Therefore, SIJITU should be able to play a role as service delivery media and beneficial information for the society as the service user.
In order to make SIJITU accepted by the society well, DPMPTSP of Ponorogo District conducts some efforts by improving the ability of the officers through formal and non-formal education and by introducing and socializing SIJITU to the society. Socialization by DPMPTSP is conducted through the levels of sub-district and village. Besides, socialization for the society is also conducted through seminars by involving associations related to nonbusiness licensing by DPMPTSP so that SIJITU can be accepted well by the society and in the future, the society is able to know the procedure to apply for a non-business license online via SIJITU apps.
A customer Service of DPMPTSP in Ponorogo District, Eka Ulfi states that: "Our socialization (is started) through meetings to form a team, first we send letters to the district, then sub-district, later the sub-district gathers the heads and officials of the villages, after that, we socialize it (SIJITU)". (Interview on December 4th, 2019, 02:00-03:00 pm at DPMPTSP of Ponorogo District) Socialization is conducted by DPMPTSP of Ponorogo District by cooperating with Technical Department. The licensing applicant, Ms. Retno Dwi Astuti states that: "We were gathered by the Department of Health and DPMPTSP, and then we were informed about the ways and other information (socialization) of SIJITU. So we were helped and informed about the procedure and the steps". (Interview on January 8th, 2020, 09:00-09:30 am at DPMPTSP of Ponorogo District). DPMPTSP of Ponorogo District has conducted socialization for the society for several times. They were conducted either at Meeting Hall or at Hospitals for health workers because non-business licensing is dominated by health workers' practice license. The socialization needs to be conducted continuously so that the society is able to understand the application of SIJITU. With the advanced technology, the socialization by DPMPTSP of the Ponorogo District has also been conducted via the website. Unfortunately, the DPMPTSP of Ponorogo District still does not have a media social account, such as Facebook, Twitter, or Instagram as the media to be close to the society about licensing services including SIJITU.
In addition to the socialization, DPMPTSP of Ponorogo District also provides supervision for the society who comes to the office to apply their nonbusiness licensing. The majority of the society that applies the licensing at the DPMPTSP office has not yet understood the licensing procedures via SIJITU. The lack of society's understanding requires the officers to patiently provide education and supervision for them.

Resources Involved
In applying SIJITU apps, DPMPTSP of Ponorogo District has various kinds of factors that should be fulfilled, one of them is resources. Resources involved play an important role in the success of SIJITU apps application by DPMPTSP of Ponorogo District. Resources involved as mentioned by Head of Registration and Verification Section in Service Division at DPMPTSP of Ponorogo District, Herdi Trisusilo, S.T. that: "For human resources, we have IT staff; SIJITU will develop and keep providing other innovations. We do it independently without involving a third party. For the devices, we have a server and there are IT program tools.
For the resources, we provide counters and facilities that have been standardized by Ombudsman". (Interview on December 5th, 2019, 01:00-02:00 pm at DPMPTSP of Ponorogo District). Based on the interviews and strengthened with the researchers' observation, it is known that resources involved in SIJITU apps application in licensing service at DPMPTSP of Ponorogo District are human resources, IT devices, and facilities and infrastructures, and also involving technical department as a party which provides recommendation so that licensing request can be processed. Human resources in this case are the officers who operate SIJITU in the process of nonbusiness licensing service. Every officer in the Service Division has each task and responsibility in SIJITU processing. One of the officers who plays an important role is programmers who have a duty to manage the SIJITU system in order to run well. The programmers are also responsible for the suggestions and inputs from leaders and other officers to always repair all available obstacles and for other reparations in order to improve SIJITU accessibility convenience.
Besides programmers, there are also Customer Services at the Front Office who have a duty to provide services to the society that comes to the office. Customer Services are also responsible for providing education and understanding, and also supervision for the society in registering on SIJITU apps. In addition, there are also IT devices in the form of server and database that is beneficial to save documents of licensing request. IT devices owned by DPMPTSP of Ponorogo District are confidential, therefore not all people know about it. It aims to keep the security and the privacy of the licensing applicants.
In addition to human resources and IT devices, there are also facilities and infrastructures that are available at the office of DPMPTSP of Ponorogo District that is able to influence the officers' performance and convenience in working; and also giving comfortable feelings for the visitors. Facilities provided at the office of DPMPTSP are sufficient, starting from computer devices and comfortable rooms for the officers, and also Wi-Fi connection. It also has a waiting room that is equipped with AC, Television, and CCTV that gives a secure and comfortable feeling for the visitors. Facilities and infrastructures at the office of DPMPTSP of Ponorogo District have been standardized and have received a decent score by Ombudsman of the Republic of Indonesia.
Another resource that is involved outside the DPMPTSP of Ponorogo District is the technical department. The technical department is responsible for a recommendation provided to the applicants. The recommendation provided by the technical department is absolute. If the recommendation is not issued, the licensing process via SIJITU will be hampered. The department that is related in this case is the Department of Health because the majority of non-business licensing is a health workers' practice license.

SIJITU Procedure and Mechanism
In applying a system or an application including SIJITU, it should have a procedure or mechanism about the process that occurred in the system. In this case, DPMPTSP has explained the procedure or mechanism of a non-business licensing request that is mentioned in the licensing service Standard Operating Procedure (SOP). However, on the official website of the DPMPTSP of Ponorogo District, it is not mentioned the description of SIJITU procedure or mechanism directly so that for the applicants who are inactive in searching for information, they will find it hard to find the licensing service SOP.
SIJITU procedure and mechanism is also cited in the Keputusan Bupati Ponorogo Nomor: 188.45/406/405.16 Related to SIJITU procedure and mechanism, SIJITU Programmer in Service Division at DPMPTSP of Ponorogo District, Gilang M Asadullah states that: "The mechanism of SIJITU is the applicant comes to the licensing service to request a license at the front office, submit the documents, and then the documents will be inputted into the system; next, the applicant receives a receipt that states that the document has been inputted into the system. Then, back officers who handle the license are different. The back officers verify the data and the documents; if the data is complete, it will be passed to the related department (Department of Health via SIJITU, Department of Health has SIJITU user). The related department gives a recommendation that the data and the documents are fulfilled. After the recommendation from the related department is fulfilled, the data will be passed to the Head of Division. Next, it will be passed to the Head of Department as approval. All data that have been validated and certified will be inputted into the numbering division by the administration. After it is issued, it will be used to print the license decision letter. Later, the applicant can take the license decision letter at DPMPTSP". (Interview on December 5th, 2019, 09:00-10:30 am at DPMPTSP of Ponorogo District) In the implementation, SIJITU procedure or mechanism is started from the applicant comes to the office to submit the requirements that later will be checked by a Customer Service at the front office. Later, the request will be inputted or is known as Data Entry into SIJITU Apps. Next, the request will be processed in a period of time based on the applicable licensing service SOP. The process of the request will pass the verification stage or validation by back officers. If it has been validated by the back officers, it will be passed to the technical department to obtain recommendations. After obtaining a recommendation from the technical department, it will be validated by the Head of Service Division. After being validated by the Head of Service Division, then there will be approval and signing by the Head of DPMPTSP. After receiving approval from Head of DPMPTSP, next, there will be document numbering or License Decision Letter. And lastly, the document can be issued and printed.
For approval and signing stage done by Head of DPMPTSP, currently, it can be done in all places using a computer or smartphone. It does help the applicants when the Head of DPMPTSP is on duty outside the office or is unable to come to the office. The applicants still can get approval and sign online. However, the signature Head of DPMPTSP will be still in the form of a computer scan which is not quite legally strong. In the future development, the signature of the Head of DPMPTSP on SIJITU will be in the form of an electronic signature that is State Cyber and Code Agency (BSSN) certified in order to obtain strong legal certainty.
SIJITU procedure and mechanism that is applied currently is good and precise. Every officer at each division does the tasks in the process of SIJITU. If the registration form is already fulfilled, the request will be soon processed. All the processes have been transparent because the applicants are able to monitor how far their own licensing request has been processed using the Tracking feature.
Based on the Laws and Regulations above, it can be understood that the application of SIJITU should be in accordance with those applicable public service principles. By applying SIJITU Apps, the process of non-business licensing request is rated quicker, effective, and transparent because the processing period can be known according to the applicable SOP.
The simplicity of the process, the clarity of required documents, and the time certainty of the request have been explained in detail in the Licensing Service Standard Operating Procedure (SOP) of DPMPTSP of Ponorogo District. Licensing Service SOP can be downloaded on the DPMPTSP of Ponorogo District website. The service accuracy, security, and responsibility of DPMPTSP can be rated from the output or the service product in the form of a License Decision Letter that has legitimate legal certainty. In the application, SIJITU Apps has published 1.970 Licenses in 2017, 3.684 Licenses in 2018, and 1.430 Licenses in 2019. Even though in 2019, the total of the license decreases, however, the types of licenses that are issued are larger than in 2017 and 2018. It is influenced by the OSS Application containing Business Licensing. The number in 2017 and 2018 is fairly high because it is dominated by Trading Business Permit (SIUP) and Company Registration Certificate (TDP) which is currently available on OSS.
Easy service access can be seen from how DPMPTSP of Ponorogo District can be reached effortlessly because it is located in the middle of town and it also has a website and email access that helps the society who needs information related to licensing service. Complete facilities and infrastructures, the officers' politeness, and hospitality that is always improved through formal or non-formal training in order to offer convenience for the visitors. Licensing applicants as the service receiver feel that with the existence of SIJITU, licensing service is quicker, efficient, and transparently supported by the license tracking feature to know how far the licensing request is being processed.
The society's satisfaction on the service offered can be seen from the assessment of society's satisfaction on DPMPTSP via SI SEMAR Apps (Society Smile Information System) that always shows satisfaction percentage above 90% (start from April 2019 or since SI SEMAR is available). Society's satisfaction on DPMPTSP's service also can be seen from the interviews with several informants from the society who state that they feel that the service at DPMPTSP of Ponorogo District is good. They are treated professionally and there are not any complaints related to the service offered. The society who was applying for non-business licensing at DPMPTSP of Ponorogo District officials said that the service at DPMPTSP was good; as stated by Mr. Setya Dewantara, "There is no complaint in my opinion. The performance of the officers is also good; the service is friendly and quick". (Interview on January 8th, 2020, 11:30 pm-12:00 am at DPMPTSP of Ponorogo District).
With the service improvement at the non-business licensing field via SIJITU, it is hoped that the obstacles that appeared before the SIJITU Apps application can be solved. Yet, DPMPTSP of Ponorogo District should always be able to adapt to the available development. Therefore, SIJITU's quality should be improved from time to time. And in the future, SIJITU is hoped to be able to be accessed independently by the applicants. Nevertheless, the challenge that is faced is how DPMPTSP conducts more intense socialization and supervision so that society truly understands the licensing plot without having to come to the DPMPTSP office.

E. CONCLUSION
Based on the analysis that has been done, it can be concluded that the application of SIJITU Apps in the non-business licensing service at DPMPTSP of Ponorogo District generally has been done well, although there are still several things that need to be improved more. DPMPTSP of Ponorogo District has implemented strategy in SIJITU application through training and formal or non-formal education for the officers at DPMPTSP. In addition to the education, DPMPTSP has also conducted supervision and socialization to the society; applicants or prospective applicants of non-business licensing. The society's lack of understating on SIJITU requires Customer Services to provide understanding to the applicants. Resources involved in the application of SIJITU include officers or employees of DPMPTSP, IT devices, facilities and infrastructures, and also involving the technical department as the recommendation provider. SIJITU procedure and mechanism have also been explained in detail in Licensing Service Standard Operating Procedure (SOP) that can be downloaded on the official website of DPMPTSP of Ponorogo District. The improvement of licensing service via SIJITU currently can be seen more transparently because of the Tracking feature in order to know how far the licensing request has been processed. DPMPTSP of Ponorogo District always improves the quality of SIJITU as well so that it can be accessed optimally; and in the future, it is hoped that the society is able to access independently without having to come to the DPMPTSP office.