PUBLIC SERVICES RESPONSIBILITY: HANDLING OF UNDOCUMENTED CITIZENS BY SANTIAGO SUB-GOVERNMENT IN SANGIHE ISLAND REGENCY

  • Katerina Bataha Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya
  • Diana Hertati Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya
  • Dandi Darmadi Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya
  • Binti Azizatun Nafi’ah Public Administration Department, Faculty of Social and Political Science, UPN Veteran Jawa Timur, Surabaya
Keywords: Responsiveness, Public Service, Undocumented Citizens

Abstract

The government of Santiago Sub-District, Tahuna District has found that there are undocumented citizens who have been working and living in the Santiago Sub-District, Tahuna District for years. Refers to the 1945 Constitution Article 26 Paragraph 2, undocumented citizens who have worked and live in the area of the Santiago Sub-District are citizens who are entitled to public services as described in Law Number 25 of 2009 Article 1. This study aims to determine the responsiveness of the Santiago Sub-District government in handling undocumented citizens in the Santiago Sub-District, Sangihe Islands Regency. The type of research used is qualitative with a case study approach to explain the phenomenon related to the responsiveness of the Santiago Sub-District government in dealing with the problem of undocumented citizens by using 3 responsiveness indicators, namely the ability to respond, speed of service, and accuracy of serving. The results showed that the responsiveness of the Santiago Sub-District government in handling undocumented citizens was going well and was right on target.

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Published
2021-12-01
Section
PUBLIC ADMINISTRATION