IMPLEMENTATION OF E-SAPAWARGA SYSTEM IN EFFORTS TO IMPROVE GOVERNMENT SERVICES IN SURABAYA

Fierda Nurany, Dinita Sari, Rulita Choirin Febryanti, Dhellia Febby Paquita, Tafia Winar Prasita, Avista Sridevi Putri Anarys

Abstract


The purpose of this study is to describe the use of E-sapawarga in an effort to improve government services in Surabaya. The E-Sapawarga program is run through an application called "Sapawarga". This application is a means to connect the Surabaya City Government with the community which is the target group in implementing the program. Complaints, criticisms and suggestions are facilities offered by the Sapawarga application. The public can freely submit complaints on problems or complaints submitted to the Surabaya City Government through the E-Sapawarga Community. With this application, the public is able to control and supervise the performance of the Surabaya City Government.This study uses the theory of policy implementation. With qualitative descriptive research method. H The results show that the implementation of e-government in the city of Surabaya through the E-Sapawarga program has shown good results. E-government in Surabaya is supported by the availability of adequate information technology and knowledge. However, several obstacles have been found in the Sapawarga application, therefore continuous improvement and development of the Sapawarga application and socialization to the public about the application must continue to be carried out to get the best performance from e-greetings.


Keywords


e-government, e-greetings, greeting applications

Full Text:

PDF

References


Feby Artwodini Muqtadiroh, Tony Dwi Susanto, and Izzano Monzila. 2018. “Analisa Keberhasilan E-Sapawarga Pemerintah Kota Surabaya Menggunakan Information System Success Model.” Jurnal Sisfo 7(3): 237–46.

Goggin, Malcolm L., Daniel A. Mazmanian, and Paul A. Sabatier. 1984. “Implementation and Public Policy.” CrossRef Listing of Deleted DOIs 14(4).

Miles, Matthew B, A Michael Huberman, and Johnny Saldana. 2014. “Qualitative Data Analysis: A Method Sourcebook.” CA, US: Sage Publications.

Nugroho, Riant. 2008. Jakarta: Elex Media Komputindo Public Policy: Teori Kebijakan, Analisis Kebijakan, Proses Kebijakan, Perumusan, Implementasi, Evaluasi, Revisi, Risk Management Dalam Kebijakan Publik, Kebijakan Sebagai Fifth Estate, Metode Penelitian Kebijakan.

Pressman, Jeffrey L, and Aaron B Wildavsky. 1973. “Implementation : How Great Expectations in Washington Are Dashed in Oakland.” The Oakland Project Series.

Prihanto, Igif G. 2013. “Studi Komparasi Pengembangan E-Government Negara-Negara Anggota Perserikatan Bangsa Bangsa Untuk Mendukung Pengembangan e-Government Di Indonesia.” JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi 15(2).

Feby Artwodini Muqtadiroh, Tony Dwi Susanto, and Izzano Monzila. 2018. “Analisa Keberhasilan E-Sapawarga Pemerintah Kota Surabaya Menggunakan Information System Success Model.” Jurnal Sisfo 7(3): 237–46.

Pressman, Jeffrey L, and Aaron B Wildavsky. 1973. “Implementation : How Great Expectations in Washington Are Dashed in Oakland.” The Oakland Project Series.

Prihanto, Igif G. 2013. “Studi Komparasi Pengembangan E-Government Negara-Negara Anggota Perserikatan Bangsa Bangsa Untuk Mendukung Pengembangan e-Government Di Indonesia.” JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi 15(2).

Purwaningsih, Chyntya Putri. 2016. “Layanan E-Sapawarga Dalam Upaya Meningkatkan Kualitas Pelayanan Kota Surabaya Dari Prespektif Birokrasi.” Kebijakan dan Manajemen Publik 4(April).

Sabatier, Hank C. Jenkins-Smith and Paul A. 1993. “The Study of Public Policy Processes.” In Policy Change and Learning: An Advocacy Coalition Approach,.

Sumaryadi, N, I. 2005. “Efektivitas Implementasi Kebijakan Otonomi Daerah.” Citra Utama.




DOI: https://doi.org/10.30996/mapo.v1i1.5612

Refbacks

  • There are currently no refbacks.




Copyright (c) 2021 Fierda Nurany, Dinita Sari, Rulita Choirin Febryanti, Dhellia Febby Paquita, Tafia Winar Prasita, Avista Sridevi Putri Anarys

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.




Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.