HUMAS SEBAGAI FASILITATOR KOMUNIKASI DALAM MENANGANI KELUHAN PELANGGAN WILAYAH SIDOARJO TERKAIT DITARIKNYA SUBSIDI LISTRIK 900 VA

  • Taufiqur Rochman
  • Bagoes Soenarjanto
  • Widiyatmo Ekoputro

Abstract

The state electricity company is a state-owned enterprise engaged in the field of electricity. The state electricity company that deals with customer service, namely the distribution section. The state electricity company is an electricity industry that has the potential for people's lives. PT. The Sidoarjo regional electricity company is one of the state electricity companies engaged in the distribution of electricity for customer service management and electricity network services. However, recently there were customer complaints regarding the withdrawal of 900 VA electricity subsidies, this withdrawal was due to policies from the government which were considered to be inadequate to obtain electricity subsidies. Teratric researchers to examine this research because the case experienced just happened and the researchers wanted to know how the process carried out by PR in completing the case. From the study, it was adjusted the results that the poorer communities could still get electricity subsidies by submitting a certificate of incapacity from the kelurahan. This research method uses a qualitative approach and uses descriptive types of research. The literature review used is a functional approach using an open system model with a "two-way symmetrical" approach from the results of this study that public relations succeeded in carrying out its role as a communication facilitator.

Keywords: Communication Facilitators, Public relations, Customer

References

Fathoni, A. 2006. Manajemen Sumber Daya Manusia, Bandung: Rineka Cipta.

Amirin, T.M. 1989. Menyusun Rencana Penelitian.Jakarta: Raja Grafindo Persada

Cutlip, M; Sott. 2009. Efective Public relations edisi ke-9. Jakarta: Kencana

Effendy, O. U. 2004. Dinamika Komunikasi. Bandung: PT. Remaja Rosdakarya.

Fawkes, J. 2004.What. Is public relations. In Allison Theaker (Eds.), The Public relations Handbook (2nded.). New York: Routledge

Hamidi. (2004). Metode Penelitian Kualitatif: Aplikasi Praktis Pembuatan Proposal dan Laporan Penelitian. Malang: UMM Press.

Kriyantono,Rachmat. (2014). Teori Public relations Perspektif Barat& Lokal Cetakan Ke- 1. Jakarta : Kencana

Moleong, L.J. (2011). Metodologi Penelitian Kualitatif Edisi Revisi. Bandung: PT Remaja Rosdakarya.

Romadhan, M. 2018. Pemanfaatan Budaya Lokal Saronen Dalam Proses Manajemen Public relations. Jurnal Representamen. Volume 04, Nomor 01

Romadhan, M. I., Puspaningtyas, A., Rahmadanik, D. (2018). Proses Komunikasi Dalam Pelestarian Budaya Saronen Kepada Generasi Muda. Jurnal Jurnal Pikom: Penelitian Komunikasi dan Pembangunan. Vol. 20(01), hal. 1-12

Ruslan, Rosady. 2006. Manajemen Public relations & Media Komunikasi. Jakarta : Rajawali Pers.

Sugiyono. 2007. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung:Alfabeta

Suyanto, B.S Sutinah. 2005. Metode Penelitian Sosial Berbagai Alternatif Pendekatan.Yogyakarta: Pustaka

Wahyuningsih, L. 2013. Tugas Dan Fungsi Public relations. Universitas Negeri. Yogyakarta.

Widianati, I. Meirinawati. 2016. Responsivitas Pelayanan Publik Dalam Menangani Keluhan Pelanggan Di Perusahaan Daerah Air Minum (PDAM) Kabupaten Gresik. Kajian Manajemen Pelayanan. Volume 01 Nomor 01, halaman 0 – 10.

Published
2019-10-31