Investigating Communication Failures in AMR Meter at PT PLN UP3 Bali Selatan: A Failure Mode and Effect Analysis Approach
Abstract
Automatic Meter Reading (AMR) is an automated system for reading electricity meter data that allows for remote monitoring and control of energy supply. The background of this research is based on the high level of communication failure in the AMR system, which significantly impacts the quality of electricity measurement and transactions. This study aims to identify the sources of communication failure in the Automatic Meter Reading (AMR) system at PT PLN UP3 Bali Selatan and estimate the highest potential risks using the Failure Mode and Effect Analysis (FMEA) method. Data was collected through direct observation and interviews with the AMR team over two months, as well as historical data held by the AMR team. The FMEA method identified and prioritized failure causes based on the value of the risk priority number (RPN). The Pareto diagram is used to help focus attention on the central issues that need to be addressed in improvement efforts. The analysis results indicate five critical communication failures in the Automatic Meter Reading (AMR) system. The most critical, “Can't connect to modem (1),” has an RPN of 225, followed by “Can't connect to modem (2)” (RPN 175) and “Modem no Answer” (RPN 125). The findings emphasize prioritizing the “Can't connect to modem (1)” failure due to its high risk.
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