Investigating Communication Failures in AMR Meter at PT PLN UP3 Bali Selatan: A Failure Mode and Effect Analysis Approach

  • I Komang Wijaya Kusuma Liska Industrial Engineering Study Program – Faculty of Engineering, Udayana University
  • Anak Agung Istri Sri Komala Dewi Industrial Engineering Study Program – Faculty of Engineering, Udayana University
  • Ni Luh Putu Lilis Sinta Setiawati Industrial Engineering Study Program – Faculty of Engineering, Udayana University
Keywords: Automatic Meter Reading; Communication Failure; Failure Mode and Effect Analysis; Risk Priority Number

Abstract

Automatic Meter Reading (AMR) is an automated system for reading electricity meter data that allows for remote monitoring and control of energy supply. The background of this research is based on the high level of communication failure in the AMR system, which significantly impacts the quality of electricity measurement and transactions. This study aims to identify the sources of communication failure in the Automatic Meter Reading (AMR) system at PT PLN UP3 Bali Selatan and estimate the highest potential risks using the Failure Mode and Effect Analysis (FMEA) method. Data was collected through direct observation and interviews with the AMR team over two months, as well as historical data held by the AMR team. The FMEA method identified and prioritized failure causes based on the value of the risk priority number (RPN). The Pareto diagram is used to help focus attention on the central issues that need to be addressed in improvement efforts. The analysis results indicate five critical communication failures in the Automatic Meter Reading (AMR) system. The most critical, “Can't connect to modem (1),” has an RPN of 225, followed by “Can't connect to modem (2)” (RPN 175) and “Modem no Answer” (RPN 125). The findings emphasize prioritizing the “Can't connect to modem (1)” failure due to its high risk.

Downloads

Download data is not yet available.

References

I. Hajar and P. Muhammad, “Analisa Nilai SAIDI SAIFI Sebagai Indeks Keandalan Penyediaan Tenaga Listrik Pada Penyulang Cahaya PT. PLN (Persero) Area Ciputat,” 2018.

R. A. Duyo, “Analisis Penyebab Gangguan Jaringan Pada Distribusi Listrik Menggunakan Metode Fault Tree Analysis Di PT. PLN (Persero) Rayon Daya Makassar,” Vertex Elektro, 2020.

Y. Adekayanti, I. Adiasa, and I. Mashabai, “Analisis Gangguan Pada KWh Meter Pelanggan Di PT. PLN (Persero) UP3 Sumbawa Menggunakan Fishbone DAN PDCA (Plan, Do, Check, Action),” JurnalIndustri&TeknologiSamawa, vol. 2, pp. 22–31, 2021.

U. Wiharja and A. Kodir Albahar, “Analisa Deteksi Ketidaknormalan Meter Elektronik Dengan Sistem Automatic Meter Reading,” 2018.

N. Hasanah, “Analisis Gangguan Melalui Sistem Automatic Meter Reading Di PT. PLN (PERSERO) Cabang Pematangsiantar,” 2010. [Online]. Available: https://api.semanticscholar.org/CorpusID:60513799

R. Fauzie Ariyanti, “Identifikasi Penyebab Susut Energi Listrik PT PLN (Persero) Area Semarang Menggunakan Metode Failure Mode & Effect Analysis (FMEA),” 2019.

T. Hendratmoko and H. Pranoto, “Analisis kegagalan dengan menggunakan metode FMEA dan FTA untuk menentukan perawatan undercarriage pada kendaraan listrik e-niaga geni biru tiga roda,” 2022.

C. Paciarotti, G. Mazzuto, and D. D’Ettorre, “A revised FMEA application to the quality control management,” International Journal of Quality & Reliability Management, vol. 31, no. 7, pp. 788–810, Jan. 2014, doi: 10.1108/IJQRM-02-2013-0028.

Sugiyanto and Darmawan, “The Failure Mode and Effect Analysis of Tender for Construction Companies in Indonesia,” Quality - Access to Success, vol. 24, no. 192, pp. 44–52, Jan. 2023, doi: 10.47750/QAS/24.192.06.

L. Octavia, “Aplikasi Metode Failure Mode And Effects Analysis (FMEA) Untuk Pengendalian Kualitas Pada Proses Heat Treatment PT. Mitsuba Indonesia,” Universitas Mercu Buana, 2010.

D. H. Stamatis, Failure Mode and Effect Analysis: FMEA from Theory to Execution. ASQ Quality Press, 2003. [Online]. Available: https://books.google.co.id/books?id=TTxI8jbTkVwC

R. Y. Hanif, H. S. Rukmi, and S. Susanty, “Perbaikan kualitas produk Keraton Luxury di PT. X dengan menggunakan metode Failure Mode and Effect Analysis (FMEA) dan Fault Tree Analysis (FTA),” 2015. [Online]. Available: https://api.semanticscholar.org/CorpusID:112337259

J. Fabis-Domagala, M. Domagala, and H. Momeni, “A concept of risk prioritization in fmea analysis for fluid power systems,” Energies (Basel), vol. 14, no. 20, Oct. 2021, doi: 10.3390/en14206482.

J. Heizer and B. Render, Manajemen Operasi. Salemba Empat. Jakarta, 2014.

Besterfield and Dale H, Quality Control, Fourth Edition. 1994.

Hariyati Rinna, “Analisis Pembacaan Meter Otomatis Listrik Dengan Menggunakan Jaringan Komunikasi,” JURNAL ENERGI & KELISTRIKAN VOL. 7 NO. 1, JANUARI - MEI 2015, 2015.

A. Siswanto, R. Chandra Nova, and M. Baihaqi, “Analysis of Measurement Results on AMR to Determine P2TL Operation Targets at PT PLN (Persero) UP3 Indramayu,” MESTRO JURNAL, vol. 3, no. 02, 2021.

Published
2025-01-13
How to Cite
Kusuma Liska, I. K. W., Sri Komala Dewi, A. A. I., & Lilis Sinta Setiawati, N. L. P. (2025). Investigating Communication Failures in AMR Meter at PT PLN UP3 Bali Selatan: A Failure Mode and Effect Analysis Approach. Heuristic, 21(2), 131-138. https://doi.org/10.30996/heuristic.v21i2.11827
Section
Articles