Perancangan Sistem Informasi Layanan Pengaduan Masyarakat “SORAK” Menggunakan Metode Waterfall

Abstract

This research aims to design an information system called SORAK that facilitates online public complaints and enhances public transparency in complaint management. The research adopts the waterfall method of information system development, consisting of six stages. The main objective of this research is to minimize unresolved complaints through more effective and efficient complaint management. SORAK also provides convenience for the public to submit complaints and track the status of their complaints. Primary data is obtained through interviews with SORAK users, while secondary data is collected through literature review on public complaint management systems. The testing plan for the SORAK application includes functional and performance testing to ensure its proper operation and meet user needs. In conclusion, the author designs SORAK Information System as a public complaint service using the Waterfall method, with a focus on enhancing public transparency. Keywords: Information System, Website, Waterfall, Public Complaints, Public Transparency.