Penerapan Protokol Kesehatan Covid-19 di Pusat Perbelanjaan Kota Bandung dalam Perspektif Undang-Undang Perlindungan Konsumen

  • Fiorida Mathilda Politeknik Negeri Bandung
  • Carolina Magdalena Lasambouw Politeknik Negeri Bandung
  • Patricia Gita Naully Universitas Jenderal Achmad Yani
Keywords: consumer protection, COVID-19, shopping center

Abstract

To reduce the number of Corona Virus Disease 2019 (COVID-19) and maintain economic stability in Indonesia, the government requires consumers and business actors to implement the COVID-19 health protocol in shopping centers. Protection of consumer safety, security and comfort is stated in Article 4 of Law Number 8 of 1999 concerning Consumer Protection. Bandung city has many shopping centers, but there are few studies reporting on the implementation of the COVID-19 health protocol in its shopping centers. This study aims to determine the implementation of the COVID-19 health protocol and the level of knowledge of consumers and business actors at shopping centers in Bandung regarding their rights and obligations during the COVID-19 pandemic. This study used a sociological non-doctrinal approach. The shopping center used as the research sample has met the inclusion criteria. Data was collected by means of observation, questionnaires and literature study and then analyzed using qualitative descriptive methods. The results showed that >70% of consumers knew their rights and obligations, but 36.4% of consumers didn’t wash their hands/use handsanitizer before entering and after leaving the shopping center, 21.2% didn’t access the Peduli Lindungi application, and 46.8% didn’t keep their distance when shopping or use the elevator. Likewise with business actors, almost all of them know their rights and obligations, but they didn’t careful in selecting consumers who can and cannot enter shopping centers. It can be concluded that the majority of consumers and business actors in Bandung shopping centers already know their rights and obligations, but the COVID-19 health protocol has not been implemented optimally.

Downloads

Download data is not yet available.

References

Alimansur, Moh, and Elfi Quyumi. 2020. ‘Prevention Efforts With Compliance To The Prevention Of Transmission Of Covid-19 To Covid Volunteers’, Journal of Public Health Research and Community Health Development, 4.1: 81 <https://doi.org/10.20473/jphrecode.v4i1.21792>

Anggarani, Cornelia Dewi, and Mariske Myeke Tampi. 2020. ‘Perlindungan Hukum Terhadap Konsumen Terkait Harga Masker Yang Melonjak Tinggi Disaat Pandemi Covid-19 Berdasarkan Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen’, Jurnal Hukum Adigama, 3.2

Arifin, Ince Annisah Adawiyah, Rizki Amelia Ap, and Andi Muhammad Multazam. 2021. ‘Evaluasi Implementasi Kebijakan Protokol Kesehatan Covid-19 Di Mall Ratu Indah Makassar’, Jurnal Kesehatan Masyarakat, 12.1

van Doremalen, Neeltje, Trenton Bushmaker, Dylan H. Morris, Myndi G. Holbrook, Amandine Gamble, and others. 2020. ‘Aerosol and Surface Stability of SARS-CoV-2 as Compared with SARS-CoV-1’, New England Journal of Medicine, 382.16: 1564–67 <https://doi.org/10.1056/NEJMc2004973>

Indonesia, Kementerian Kesehatan Republik. 2020. Protokol Kesehatan Bagi Masyarakat Di Tempat Umum (Jakarta)

———. 2021. Situasi Terkini Perkembangan Coronavirus Disease (COVID-19 (Jakarta)

Kardiatman, Yandi, and Diangsa Wagian. 2021. ‘Tanggung Jawab Pemilik Jasa Cuci Pakaian (Laundry) Terhadap Kerugian Yang Dialami Oleh Pengguna Jasa’, Jurnal Private Law, 1.3

Litbangkes, Badan, Pusdatin, and Paskhas. 2021. Laporan Mingguan 24 - 30 Juli 2021 (Jakarta)

Nawi, Syahruddin. 2018. ‘HAK DAN KEWAJIBAN KONSUMEN MENURUT UU NO.8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN’, PLENO JURE, 7.1: 1–8 <https://doi.org/10.37541/plenojure.v7i1.352>

Putra, Ketut Suryadinata. 2021. ‘Penerapan Protokol Kesehatan Pencegahan Covid-19 Di Restoran Naughty Nuri’s Dalam Perspektif Hukum Perlindungan Konsumen’, Jurnal Kertha Wicara, 10.3

Ramadania, Safira. 2022. ‘Penerapan Pelindungan Konsumen Terhadap Pencegahan Covid-19 Di Cafe Shop Kota Pontianak Dalam Persfektif Undang-Undang No 8 Tahun 1999 Tentang Perlindungan Konsumen’, Jurnal Fatwa Hukum, 5.2 <https://jurnal.untan.ac.id/index.php/jfh/article/view/54247>

RETNO SARI DEWI. 2020. ‘PERLINDUNGAN KONSUMEN DI ERA PANDEMI VIRUS CORONA’, Jurnal YUSTITIABELEN, 6.1: 38–47 <https://doi.org/10.36563/yustitiabelen.v6i1.223>

Sinaga, Dr Niru Anita. 2015. Pelaksanaan Perlindungan Konsumen Di Indonesia

Statistik, Badan Pusat. [n.d.]. ‘Badan Pusat Statistik Kota Bandung’, 2019 <https://bandungkota.bps.go.id/statictable/2020/05/13/281/jumlah-pasar-modern-di-kota-bandung-2019.html> [accessed 27 March 2022]

Published
2022-08-30
Section
Articles