Prameswari, W. P., & Nawangsari, E. R. (2021). THE EFFECT OF PACKAGE SERVICE QUALITY ON CUSTOMERS SATISFACTION (Studies on Customers of Jemur Andayani Post Office, Surabaya City). DIA: Jurnal Administrasi Publik, 19(1), 119–138. https://doi.org/10.30996/dia.v19i1.5138