GOZALI, D.; SETIJANINGRUM, E. EXTRA ROLE BEHAVIOR OF THE APPARATUS IN THE IMPLEMENTATION OF THE PERATURAN GUBERNUR PROVINSI DKI JAKARTA NOMOR 115 TAHUN 2016 CONCERNING KETUK PINTU LAYANI DENGAN HATI PROGRAM. DIA: Jurnal Administrasi Publik, [S. l.], v. 21, n. 01, p. 449–474, 2023. DOI: 10.30996/dia.v21i01.6251. Disponível em: https://jurnal.untag-sby.ac.id/index.php/dia/article/view/6251. Acesso em: 6 jan. 2026.