DIA: Jurnal Administrasi Publik

ANALYSIS OF STRATEGIC PARTNERSHIPS MEDIATING THE UNIQUENESS OF RESOURCES ON TOURISM COMPETITIVE IN SUKABUMI REGENCY

2024-07-18T10:02:53+00:00

Competition for business activities in the tourism sector is increasingly tight and competitive, so that every region and country is required to be able to compete in creating a competitive advantage. Tourist attractions in Sukabumi Regency experience fluctuations in visitors to tourism destinations every year, with increases and decreases, which means there is no stability. It is known that there are many competitors for other tourist attractions, so it is feared that in the future there will be a decrease in the number of tourists visiting Sukabumi Regency. The aim of this research is to determine the mediating effect of strategic partnerships in the relationship between resource uniqueness and competitive advantage. The research method used is a quantitative research method with a descriptive and causal approach. The sampling technique used was saturated sampling by distributing questionnaires to 100 tourist attraction managers in Sukabumi Regency. The data analysis technique used is structural equation modeling (SEM) with the help of software (PLS) 4. The results of this research show that tourist attractions in Sukabumi Regency have succeeded in building unique resources, strategic partnerships and good competitive advantages in the eyes of tourists. Resource uniqueness has a positive and significant effect on strategic partnerships of 0.810. Strategic partnerships have a positive and significant effect on competitive advantage of 0.640 and strategic partnerships mediate the relationship between resource uniqueness and competitive advantage of 0.518. So it can be concluded that strategic partnerships act as a mediator in the relationship between resource uniqueness and competitive advantage.

STRENGTHENING BUREAUCRATIC REFORM IN THE BANDUNG CITY GOVERNMENT FROM THE PERSPECTIVE OF VISIONARY LEADERSHIP:

2024-07-20T01:52:53+00:00

Bureaucratic Reform is one of the important aspects in providing quality services. The purpose of
bureaucratic reform is to have an impact on reducing the practice of corruption, collusion and
nepotism, positive attitudes and moral values in people so that it has a positive impact on society and
the surrounding environment. One factor that plays an important role in creating effective
bureaucratic reform is visionary leadership. This research uses a qualitative approach using
descriptive methods to gain an in-depth understanding of the visionary leadership of the Head of the
Human Resources Staffing and Development Agency. The sources of information in this research are
BKPSDM employees of Bandung City and the community. Information collection was done through
interviews, observation and documentation. The results of this study indicate that the visionary
leadership carried out by the head of BKPSDM Bandung City is running well. The head of BKPSDM
Bandung City has the characteristics of a visionary leader in managing his organization. These steps
include the establishment of the vision and mission of Bandung City which is the basis for the
preparation of goals, objectives, strategies, programs, activities and sub-activities of BKPSDM. The
vision and mission of Bandung City are outlined in a strategic plan that is prepared and submitted to
all BKPSDM officials

ANALYSIS OF CROSS CULTURAL LEADERSHIP AND ORGANIZATIONAL CULTURE ON EMPLOYEE LOYALTY THROUGH JOB SATISFACTION AS MEDIATION VARIABLES

2024-07-20T01:59:18+00:00

In the era of globalization, manufacturing companies face challenges in maintaining employee loyalty amidst cultural diversity. The phenomenon of low employee loyalty is evident from high turnover rates, absenteeism, and non-compliance with company regulations. This study aims to analyze the influence of cross-cultural leadership and organizational culture on employee loyalty, with job satisfaction as a mediating variable in the manufacturing industry in Cianjur Regency. The method used is descriptive analysis with a population of 8,400 employees. The sample selection was carried out randomly and analyzed using Structural Equation Modeling (SEM) with a sample size of 200 respondents. The results of the study indicate that cross-cultural leadership does not have a significant direct effect on employee loyalty, but it has a significant impact on job satisfaction. Organizational culture has a significant effect on both employee loyalty and job satisfaction. Job satisfaction is proven to mediate the effect of cross-cultural leadership and organizational culture on employee loyalty. These findings underscore the importance of leadership that can manage cultural diversity and a positive organizational culture in creating job satisfaction, ultimately enhancing employee loyalty. This research provides insights for manufacturing companies in Cianjur to focus on leadership and organizational culture aspects to improve employee loyalty through job satisfaction.

E-READINE S S DEPARTMENT OF POPULATION AND CIVIL REGISTRATION OF BERAU DISTRICT IN PROVIDING PUBLIC SERVICES THROUGH THE SI APPLICATION TURTLES DO CHARITY

2024-07-30T10:37:37+00:00

This research is about the E-Readiness of the Berau Regency Population and Civil Registration Service in public services using the Si Penyu Beramal application. The research method used is qualitative with a descriptive approach, involving observation, interviews and documentation studies. The results show that electronic readiness is considered sufficient, with several factors influencing it, such as telecommunications infrastructure, connectivity, use of information technology, adequate budget, governing laws, and paradigm changes by employees. The main obstacle is the shift from offline to online systems and the failure to achieve three performance targets. Suggestions include improving infrastructure, human resource training, efficient budget management, and outreach to the community.

PROBLEMS OF IMPLEMENTING GOVERNMENT POLICY REGARDING E-COMMERCE TRANSACTIONS WITH SOCIAL MEDIA PLATFORMS THROUGH MINISTER OF TRADE REGULATION NUMBER 31 OF 2023

2024-08-07T23:30:25+00:00

This research aims to deepen our theoretical understanding of buying and selling activities through online platforms, specifically e-commerce. From a practical perspective, Indonesia lacks comprehensive laws and regulations concerning electronic transactions. This research will involve a qualitative approach centered on a literature review that examines books, literature, notes and reports relevant to the research problem. Researchers can access and utilize data directly without conducting fieldwork by leveraging existing library resources. The Peraturan Menteri Perdagangan Nomor 31 Tahun 2023 was enacted in response to concerns raised by local MSMEs about a decline in their business turnover due to the presence of TikTok Shop, a social-commerce platform. The government needs to continue to monitor and evaluate the implementation of this regulation and understand the impact between business actors and the government so that it becomes an effective tool to encourage growth and innovation in Indonesian digital trade. The contents of the Peraturan Menteri Perdagangan Nomor 31 Tahun 2023 concerning prohibiting TikTok Shop and other social media only from operating as online shop services are clear.

THE INFLUENCE OF THE LABKESDA INFORMATION SYSTEM (SIL) AND EMPLOYEE WORK MOTIVATION ON EMPLOYEE SERVICE PERFORMANCE AT UPTD HEALTH LABORATORY THE SUKABUMI CITY

2024-08-15T12:57:11+00:00

This research is a type of quantitative research which aims to find out whether there is an influence of the regional health laboratory information system (SIL) and employee work motivation on employee performance. The research population was employees of the Sukabumi City Health Laboratory UPTD and community health center network laboratories with a population of 40 people using a saturated or census sample. For the purposes of data collection, the author used two methods, namely primary data and secondary data. Primary data consists of questionnaires, interviews and participant observation. Secondary data collection takes the form of library research which includes books, scientific writings, journals, documents and previous studies related to the research problem. Data analysis consists of validity testing, reliability testing, and hypothesis testing. The validity test uses the Pearson product moment correlation formula which is processed using SPSS version 26. To see whether the resulting regression model is the most appropriate model and has the smallest error, analytical testing is used using the R2 test (coefficient of multiple determination), the F test, and the Q test. The results of the research show that the Regional Health Lab Information System (SIL) has an influence on employee performance, with increasing SIL contributing to increasing employee work efficiency and effectiveness. Work motivation also has a significant impact on employee performance, where higher levels of motivation undermine better performance. Furthermore, research shows that these two factors, SIL and work motivation, interact positively and complement each other in improving employee performance. The implication of these findings is the importance of management attention to good implementation of SIL and the creation of a motivating work environment to improve overall employee performance.

EFFECTIVENESS OF THE STUNTING REDUCTION ACCELERATION PROGRAM IN GUNUNGSITOLI CITY

2024-08-15T23:19:37+00:00

Stunting of toddlers is a major nutritional problem in Indonesia. In Gunungsitoli City, the prevalence of stunting in 2021 was recorded at 26.3%. This study aims to determine the effectiveness of the stunting reduction acceleration program in Gunungsitoli City, using Budiani (2009) theoretical indicators consisting of the dimensions of program target accuracy, program socialization, program goal achievement, and program monitoring. This study uses a qualitative approach; data is collected through interviews with key and supporting informants and qualitative data analysis. The results of the study show that the obstacles in the effectiveness of the stunting reduction acceleration program in Gunungsitoli City are based on indicators of the accuracy of program goals, program socialization, achievement of program goals, and program monitoring and can be concluded that it has been implemented effectively, where the reduction of stunting rates in Gunungsitoli City as one of the goals of the integrated stunting reduction acceleration program. Communication between agencies must be further improved so that the effectiveness of the stunting program is as expected.

STRATEGIC MANAGEMENT OF THE BERAU DISTRICT GOVERNMENT IN RESPONSE TO THE IMPACT OF THE ISSUANCE OF THE MINERAL AND COAL POLICY ON COMMUNITY WELFARE

2024-09-24T08:07:59+00:00

Strategic management in government is a systematic process of formulating, implementing, and evaluating key decisions taken by the government to achieve its strategic objectives. These objectives may include improving people's welfare, developing infrastructure, reforming the bureaucracy, or achieving other long-term visions. This research uses a qualitative approach using descriptive methods to obtain an in-depth understanding of the Strategic Management of the Berau Regency Government in responding to the impact of the issuance of Mineral and Coal, the Undang-Undang No. 3 Tahun 2020 on community welfare from 2020 to 2022 in the form of public policy. The sources of information in this research are Berau Regency DPMPTSP employees and Berau Regency DPRD members. Information collection was conducted through interviews, observation and documentation. The results of this study indicate that the Strategic Management carried out by the Berau district government through the Berau DPMPTSP office and the Berau district DPRD has not run optimally. This is because the DPMTSP Office as the executive in the government and the DPRD of Berau Regency as the legislative body of the government in Berau Regency are not given enough space and authority in the management of natural resources in the region, especially in terms of mining, this is caused by regulations from the central government that limit the authority and involvement of local governments in the management of mining and mineral natural resources in Berau Regency.

THE INFLUENCE OF COMPETENCY DEVELOPMENT ON THE COMPETITIVE ADVANTAGE OF SALT FARMERS IN GALIS DISTRICT, PAMEKASAN REGENCY

2024-09-25T01:42:49+00:00

This research is motivated by the problem of many salt farmers in the Galis District who do not understand the importance of developing competence and competitive advantage for the sustainability of the salt business. This research aims to determine and analyze the influence of competency development on the competitive advantage of salt farmers in Galis District, Pamekasan Regency. The research method used is a quantitative method so the data displayed is data from questionnaire results which are processed using SPSS 26 statistics. The type of research used in this research is survey research, data collected through questionnaire results on the research instrument used. The data analysis technique used is the inferential statistical analysis technique. The results of this research can conclude that competency development has a significant effect on the competitive advantage of salt farmers in Galis District, Pamekasan Regency. This research is expected to contribute to competency development efforts to increase the competitive advantage of salt farmers in Galis District, Pamekasan Regency.

FINANCIAL GOVERNANCE OF BOGOR DISTRICT LOCAL GOVERNMENT IN THE PERSPECTIVE OF PUBLIC ACCOUNTABILITY AND PUBLIC CHOICE THEORY

2024-12-01T01:21:43+00:00

To discuss and analyze the financial management of the local government of Bogor Regency using the concept of public accountability and public choice theory is the purpose of this paper. Furthermore, this writing is to see how the local government of Bogor Regency can be accountable in the process of managing its regional finances which is expected to be more efficient and effective so that the administration of government can be carried out properly (good governance). Qualitative descriptive research methods are used in this study, by applying Mueller's theory of public choice and Ellwood's concept of public accountability which includes; legal accountability and honesty, managerial accountability, program accountability, policy accountability and financial accountability. The results of the study show that the Bogor Regency Regional Government has mostly implemented legal accountability and honesty, managerial, programmatic, policy and financial systems. Financial management is carried out by adhering to the provisions of applicable regulations and prioritizing the principles of transparency and integrity through various mechanisms such as training, job rotation, online application on the website and periodic financial reporting. However, there are still a number of obstacles, especially related to the limitations of human resources (HR) and budgets, policy changes and obstacles, which affect the implementation of policies and optimal financial management.

IMPLEMENTATION OF PUBLIC SERVICES OF THE SUKABUMI SIAGA HEALTHY SOUL MOVEMENT (RASASEJIWA) AT THE SUKABUMI HEALTH CENTER IN SUKABUMI CITY

2024-12-01T01:20:31+00:00

This study aims to explore and understand the implementation of the Sukabumi Alert for Mental Health (RASASEJIWA) movement in public services at the Sukabumi Health Center, Sukabumi City. The implementation of this program is a crucial aspect in addressing the cases of People with Mental Disorders (ODGJ) in the region. This research used a qualitative method with a case study approach. Data was collected through interviews with various related parties, including Puskesmas staff, local government, and families of ODGJ patients. The analysis was based on 4 indicators from the Edward III implementation model: communication, resources, disposition, and bureaucratic structure. The results show that effective communication has been carried out between the Puskesmas and stakeholders, but there is still a need to simplify language and increase the depth of communication with the community. Resources such as specialist medical personnel and special facilities are still limited, requiring further support. The staff's disposition shows a high level of commitment, but additional training is needed. The clear bureaucratic structure supports the division of tasks, but inter-departmental coordination needs to be improved to enhance the consistency of information.

IMPLEMENTATION OF THE MERIT SYSTEM IN TALENT MANAGEMENT FOR SCHOLARSHIP SELECTION AT THE DIRECTORATE GENERAL OF BUDGET, MINISTRY OF FINANCE REPUBLIC OF INDONESIA

2024-12-07T00:49:30+00:00

The merit system must be implemented in all aspects of government organizations, both at the central and regional levels, including in human resource development by ensuring equal and objective opportunities for all state apparatus. This study aims to identify the implementation of the merit system in talent management for scholarship selection at the Directorate General of Budget, Ministry of Finance. Through a case study, this research examines how well merit principles such as fairness, transparency, objectivity, and accountability have been applied in the selection process. The results of this study are expected to contribute to improving the quality of governance, particularly in human resource management through the talent management program for scholarship selection.

OPTIMIZING THE USE OF ARTIFICIAL INTELLIGENCE IN INCREASING PUBLIC PARTICIPATION IN DIGITAL SERVICES

2024-12-07T23:35:08+00:00

The development of digital governance has ushered in a new era of public administration, where the Tangerang City Government has implemented the Tangerang Live platform to provide online public services. The Tangerang Live application not only changes the way the government provides services, but also the way citizens participate. This research aims to explore the potential use of artificial intelligence in increasing digital public participation. The method used is a qualitative method by mapping public service platforms based on digital public participation features, as well as identifying the potential and opportunities for the use of AI in encouraging digital public participation. Data was collected through interviews and focus group discussions with informants from the Tangerang City Government which included the Communication and Information Service, the Manpower Office, the Population and Civil Registration Office, and the health Office. Documentation studies are also carried out to strengthen the foundation in the analysis process. The results of the study show that the level of public participation provided in the Tangerang Live application is at the consultation level. Optimization of the use of AI to increase public participation in online services can be designed by opening up participation spaces from various channels, which are then supported by the application of AI. The application of AI should be able to answer the challenge of implementing a digital platform that is able to function as digital information, digital consultation, and digital decision making

HIERARCHICAL CAPACITY-BUILDING STRATEGY THROUGH RECURRENT TRAINING FOR ROTARY WING (HELICOPTER) PILOTS IN INDONESIAN NATIONAL POLICE AIR POLICE DIRECTORATE

2024-12-16T06:45:00+00:00

This study aims to describe the hierarchical capacity-building strategy for helicopter (rotary wing) pilots in the Air Police Directorate through recurrent training. Human capital theory and capacity development theory used as analytical tools to examine the data collected. This research employs a descriptive qualitative approach. Informants include individuals involved in policy formulation, implementation, and evaluation of recurrent training for INP Air Police Directorate’s first-line officers. The study finds that recurrent training for Air Police Directorate’s rotary wing pilots faces several significant challenges, including infrastructure limitations, training cooperation issues, and high pilot mobility. The strategy employed to optimize this training involves using helicopter simulators, which are currently under development. With the availability of such facilities, the management of pilot resources can be tailored to specific training needs according to the applicable functional positions.

UTILIZATION OF ONLINE QUEUE SYSTEM TECHNOLOGY TO IMPROVE PUBLIC SERVICE MANAGEMENT EFFICIENCY AT CLASS I IMMIGRATION OFFICE TPI SURABAYA

2024-12-27T01:24:38+00:00

This research focuses on the utilization of Online Queue Systems to enhance the efficiency of public service management at the Immigration Office Class I TPI Surabaya. The implementation of this system is expected to address various issues related to conventional queues, such as long waiting times and customer discomfort. However, there are several aspects that still need to be examined, considering that the success of a public service system highly depends on effective queue management, procedure quality, and the readiness of personnel and supporting policies. The aim of this research is to analyze the impact of the Online Queue System on service quality and efficiency, identify existing challenges, and provide recommendations for system optimization. The research method used in this study is qualitative, with data collection conducted through direct observation, interviews, and document analysis related to the queue system at the immigration office. The findings show that the implementation of the Online Queue System has improved the efficiency and quality of public services, with public satisfaction reaching around 70%. Nonetheless, there is a need for further improvement in several aspects, such as queue management, information transparency, and waiting time. Additionally, technical readiness and supporting policies remain critical concerns, as there is still room to enhance personnel capacity and optimize policies to make the system more effective. The conclusion of this research emphasizes that while the Online Queue System has had a positive impact, several aspects still require attention and improvement to achieve higher efficiency. This research recommends several strategic steps, including increasing system capacity to handle surges in applicants, developing policies to support system operations, providing technical training for personnel, and conducting wider outreach to the public.

ANALYSIS OF THE IMPLEMENTATION OF THE ARCHIVAL RETENTION SCHEDULE POLICY

2024-12-27T23:38:13+00:00

The Secretariat General of The House of Representatives of the Republic of Indonesia (Setjen DPR RI) faces challenges in implementing the digital archive reduction policy by the Archive Retention Schedule. Issues in implementing the digital Archive Retention Schedule reduction have resulted in full data storage servers and increased costs for purchasing new data storage. This writing aims to identify and analyze the factors hindering the optimization of the implementation of the digital archive retention schedule policy at Setjen DPR RI. This research uses a qualitative method. The implementation of the electronic/digital records retention schedule policy at the Secretariat General of the House of Representatives (DPR RI) is not yet optimal due to several factors. These include challenges in human resources/archivists, a lack of communication and coordination between archivists, Pustekinfo, and the archive-managing work units, as well as 249 applications developed with non-integrated data. Additionally, the archivists have very limited time, and there is insufficient oversight from the National Archives (ANRI) in implementing the records retention schedule policy, particularly for electronic/digital records.

DRAFTING OF THE CERTIFICATION SCHEME FOR THE SECURITY AND PUBLIC ORDER ADVISORS (BHABINKAMTIBMAS)

2024-12-29T02:18:02+00:00

The Indonesian National Police has a strategic role in maintaining order and security in Indonesia. Bhabinkamtibmas, as the front guard in community development, requires increased competence to overcome the expertise gap and foster public trust. This study aims to develop a Bhabinkamtibmas certification scheme that guides implementing certification for Bhabinkamtibmas to obtain formal recognition of their competence. A qualitative approach was used in this study, data collection through Focus Group Discussion (FGD) and document analysis. As a result, the proposed certification scheme includes various competency units related to the main tasks of Bhabinkamtibmas in the Special Work Competency Standards (SK3) of Bhabinkamtibmas, which are designed to ensure competence according to the standards required in the field. The development of this scheme is expected to improve the quality of Polri's human resources, especially Bhabinkamtibmas, and help it achieve superior human resources in facing the challenges of the Police 4.0 era.

THE ROLE OF THE JAGOI BABANG CROSS-BORDER POST IN IMPROVING THE SOCIAL WELFARE OF BORDER COMMUNITIES

2025-02-12T02:32:10+00:00

Border areas have a strategic role in national development, including through the State Border Post which is designed to improve connectivity between countries and the social welfare of the community. This study aims to analyze the role of the Jagoi Babang State Border Post in supporting socio-economic development in the border area of Bengkayang Regency, West Kalimantan. Using thematic analysis methods based on secondary data, this study explores community perceptions, policy effectiveness, and key challenges in managing the State Border Post. The results of the study indicate that although the existence of the State Border Post has increased access to basic infrastructure, such as electricity and roads, limited coordination between agencies and low skills of local communities are major obstacles. This study is relevant to fill the literature gap in border area management, as well as providing strategic recommendations for the government in increasing the role of the State Border Post to be more inclusive and sustainable.

COLLABORATIVE GOVERNANCE STRATEGY IN INTEGRATED LICENSING SYSTEM ON THE AUTHORITY TO REVOKE MINING BUSINESS LICENSES FROM THE MINISTRY OF ENERGY AND MINERAL RESOURCES TO THE INVESTMENT COORDINATING BOARD

2024-12-31T02:00:23+00:00

There are several problems with this collaboration: First, BKPM's authority is obtained through the Peraturan Menteri Energi dan Sumberdaya Mineral Nomor 19 Tahun 2020 concerning Amendments to the Peraturan Menteri Energi dan Sumberdaya Mineral Nomor 25 Tahun 2015 concerning Delegation of Authority to Grant Licensing in the Mineral and Coal Mining Sector in the Framework of Implementing Integrated One-Stop Services to the Head of BKPM (the Permen ESDM 19/2020) which was then emphasized by the Keputusan Presiden Nomor 1 Tahun 2022 concerning the Investment Task Force, but there is a problem that the granting of the delegation is not in accordance with the Government Administration Law. Second, the collaboration policy between KESDM and BKPM is not quite right if based on the Collaborative Governance theory proposed by Ansell and Gass, namely four variables consisting of initial conditions, institutional design, facilitative leadership and collaboration processes, from the data that the author found many companies that owned mining business permits (IUP) that were revoked by BKPM filed lawsuits at the State Administrative Court and the main topic of the lawsuit was the issue of BKPM's authority in the revocation. This study uses a qualitative descriptive method of analysis in the form of Ansell and Gass's theory of government collaboration, a review of government authority, and aspects of mining licensing. The conclusion of this study is that the Collaborative Governance policy between KESDM and BKPM is ineffective because there is a conflict of norms, and the strategy for effective collaboration is to obtain the basis for policy determination and an in- depth study of the philosophical, sociological, and empirical aspects.

EFFECTIVENESS OF THE E-MUTATION APPLICATION IN PROPOSING PERIODIC SALARY INCREASES FOR CIVIL SERVANTS TOWARDS GOOD GOVERNANCE IN BKD SOUTH KALIMANTAN

2025-01-01T05:06:07+00:00

This study evaluates the implementation of the E-Mutasi application in the process of proposing periodic salary increases for Civil Servants (PNS) at the Regional Civil Service Agency (BKD) of South Kalimantan. The application is designed to enhance the efficiency of civil service administration through process digitalization, reducing the use of physical documents, and accelerating decision-making. The study employs a descriptive qualitative approach using observation and interviews. The findings indicate that the E-Mutasi application supports the principles of good governance, such as transparency, efficiency, and accountability, despite encountering technical challenges, including limited file upload capacity and insufficient training for new users. Recommended solutions include increasing server capacity, integrating the application with the employee information system, and providing continuous training for personnel administrators. With these optimizations, the E-Mutasi application is expected to improve the quality of public services and support bureaucratic reform toward better governance.

UNVEILING THE LEVEL OF DIGITAL POVERTY: A PHENOMENOLOGICAL STUDY ON DIGITAL POVERTY AMONG YOUTH IN DENPASAR CITY

2025-08-09T01:14:03+00:00

The advancement of technology today should be accessible to everyone and all segments of society, especially those in their teenage years and productive age. This research explores and seeks to understand how urban adolescents from low-income families perceive and experience digital poverty. Using a qualitative approach, in-depth interviews were conducted with adolescents from low-income families who are scholarship recipients. The main goal of this research is to uncover their perspectives on access to digital devices, availability of internet connections, and how they utilize the technology. The findings from the interviews indicate that most informants have limited access to technology, with some only owning mobile phones without laptops or computers, and they often rely on mobile data or public or neighbors' Wi-Fi networks. Nevertheless, some informants did not feel significantly left behind in terms of technological access, although they were aware of the disparity when comparing themselves to more affluent peers. The study also found that the use of digital technology among low-income adolescents is primarily focused on educational purposes, despite the limitations of the technological resources available to them. Given these constraints, this research suggests the importance of increasing equitable digital access and developing digital skills training programs that can help adolescents from low-income families avoid falling further behind in the rapidly advancing digital era.

IMPLEMENTATION OF FLEXIBLE WORKING ARRANGEMENT AT THE DEPUTY FOR INSTITUTIONAL AND COMMUNITY RELATIONS OF THE MINISTRY OF STATE SECRETARIAT

2025-08-09T01:00:02+00:00

The advancement of ICT has driven changes in work patterns known as flexible working arrangements (FWA). FWA not only has a positive impact on employees and their organizations, but also a negative impact in its implementation. The study aims to analyze the inhibiting factors for the suboptimal implementation of FWA at the Deputy for Institutional and Community Relations at the Ministry of State Secretariat and to provide strategies to optimize FWA. FWA was initiated to improve employee work flexibility, employee performance and job satisfaction, and work-life balance. The study used a descriptive qualitative method with data collection techniques through in-depth interviews and documentation studies. Based on Merilee S. Grindle's policy implementation approach, the analysis focused on two main variables: policy content and implementation context. The results of the study indicate that the implementation of FWA is supported by the Minister of State Secretary, and organizational unit leaders, as well as employees who have high commitment. However, the main obstacles found were: the type of benefit factor, the degree of change factor, the technological resource factor, and the program implementer factor. Strategies to optimize FWA include: submitting a proposal to Deputy AA regarding the need for a ministerial decree related to the implementation of FWA in order to provide strong legal certainty, consistency in implementation, and legal certainty in its application in the Ministry of State Secretariat in general; aligning business process documents, service standards, and SOPs in order to provide clear guidance to employees in the implementation of FWA and the implementation of tasks that are adjusted to current changes; and increasing the stability and integration of office applications supporting FWA.

CHALLENGES AND OPPORTUNITIES OF TALENT MANAGEMENT IN THE DIGITAL ERA ON THE PUBLIC SECTOR

2025-08-11T00:32:25+00:00

The digital era has brought significant changes to various aspects of life, including the public sector. These changes demand adaptation in human resource management, particularly in talent management. This journal conducts a literature review to examine the challenges and opportunities in talent management in the digital era within the public sector. The aim of this study is to identify the main challenges faced in recruiting, developing, and retaining talent, as well as the opportunities that can be leveraged to enhance the effectiveness of talent management in the public sector. The methodology used is a literature review by searching various leading academic databases, such as Google Scholar, to collect and analyze relevant articles. The findings show that the main challenges include changing skill requirements, competition in acquiring digital talent, and the need for adaptive development and retention strategies. On the other hand, significant opportunities arise through the utilization of digital technologies in recruitment, training, and development, as well as improved employee engagement. The conclusion of this study is that digital transformation requires the public sector to adopt a more strategic and technology-oriented approach to talent management. Recommendations for future research include in-depth exploration of the implementation of digital-based talent management strategies and evaluation of the impacts of various initiatives.

CONFLICT OF COASTAL SPACE UTILIZATION IN TELENG RIA BEACH WITH A SOCIO-SPATIAL APPROACH

2024-12-09T01:45:11+00:00

Social conflict in the coastal community of Teleng Ria Beach, Pacitan, East Java, is linked to the use of coastal space for lobster seed fishing (benur). The conflict involves local fishermen, the government, and the private sector, due to the misalignment of lobster seed catching activities with government regulations, which permit catching only for cultivation purposes in Indonesia. However, local fishermen sell the seeds for export to Singapore through collectors. The conflict escalated when PT El-John Tirta Emas banned local fishermen from parking their boats near the tourist area of Teleng Ria Beach, citing disturbances to visitors' comfort. Local fishermen opposed this ban, leading to increased tension between the parties involved. This research aims to identify and analyze the conflict, assess potential resolutions, and evaluate the impact if the conflict persists. A socio-spatial approach is used to understand the relationship between space and people, and how people perceive their environment. The research uses a qualitative case study approach. The results reveal that the conflict over coastal space utilization at Teleng Ria Beach can be viewed from three perspectives: spatial practice (physical space), representations of space (government policy), and space of representation (social space). Conflicts arise from boat parking management, seed-catching policies, and cultural differences and fishery business waste.

ANALYSIS OF FLOOD MANAGEMENT STRATEGIES BASED ON INFRASTRUCTURE STRENGTHENING AND ENVIRONMENTAL CONSERVATION IN SOUTH KALIMANTAN

2024-12-27T23:47:14+00:00

Flooding in South Kalimantan has become increasingly severe due to deforestation, inadequate infrastructure, and urbanization. This study analyzes strategies to mitigate floods through infrastructure strengthening and environmental conservation. Using a mixed-methods approach, the research identifies deforestation as a primary driver of flood risk, reducing the land's water absorption capacity and worsening runoff. Urban areas, particularly Banjarmasin and Martapura, experience recurrent floods due to outdated drainage systems incapable of handling extreme rainfall exacerbated by climate change. Infrastructure improvements, such as modernized drainage systems, dams, and embankments, are crucial but must be supported by conservation efforts. Reforestation, river restoration, and sustainable watershed management significantly reduce flood risks by enhancing ecological resilience. Collaborative governance involving government agencies, local communities, and private sectors is essential to address resource limitations and improve flood preparedness. This integrated approach combines infrastructure development and ecosystem-based solutions to create sustainable, long-term flood mitigation strategies. By prioritizing environmental restoration, adaptive infrastructure, and multi-stakeholder collaboration, South Kalimantan can enhance its resilience against flood disasters.

STRENGTHENING TRANSFORMATIONAL LEADERSHIP AND PUBLIC POLICY INNOVATION IN INDONESIA

2025-03-12T13:41:14+00:00

This study finds that transformational leadership plays a significant role in encouraging public policy innovation in Indonesia. This research is interesting because of its focus on transformational leadership as a driver of public policy innovation in Indonesia, which is relatively rarely studied in depth. This study uses a qualitative method that aims to explore a deep understanding of the phenomenon of transformational leadership and public policy innovation in Indonesia. Data collection was carried out through in-depth interviews with key informants and using data triangulation techniques. The results of the study show that transformational leadership plays an important role in encouraging public policy innovation in Indonesia. Transformational leaders are able to create a strong vision, motivate their subordinates, and encourage creativity and active participation in policy reform. Further research involving quantitative data and broader scope is needed to provide a deeper understanding of the effectiveness of transformational leadership in Indonesia.

SYNERGY BETWEEN STAKEHOLDERS IN WASTE MANAGEMENT PROGRAM THROUGH SIDARLING APPLICATION IN DENPASAR CITY

2025-08-11T01:00:17+00:00

The volume of waste in Denpasar City continues to increase yearly, and the amount of waste that is not handled is also relatively high. In accordance with the mandate of the Undang-Undang Nomor 18 Tahun 2008 concerning Waste Management and Derivative regulations have also been issued to strengthen the implementation of the law, namely Peraturan Pemerintah Nomor 27 Tahun 2020 concerning the Management of Specific Waste (such as hazardous and toxic waste, construction waste, medical waste, etc.), the Denpasar City Government made an innovation, namely a waste management program, through the SiDarling application. Researchers want to see how the synergy is built between stakeholders and how synergy is developed between stakeholders in waste management programs through the SiDarling application. Researchers will analyze stakeholders using the theory of Maryono et al., which classifies stakeholders into 3 (three), namely primary, secondary, and key stakeholders. The research method used is qualitative. The research results indicate that the SiDarling application's potential to create synergy among waste management program stakeholders has not yet been completely realized, as seen from the lack of participation of society in the program. What becomes an obstacle is that communication and coordination with the society community are still ineffective even though socialization and education have been carried out, and this is felt to be less massive. With various existing problems, it is expected that the Denpasar City Government can evaluate the performance of the program in order to achieve the common goal of reducing the volume of waste in Denpasar City.

STRATEGIES OF ARCHIVES AND LIBRARY SERVICES IN INCREASING INTEREST AND READING CULTURE OF THE COMMUNITY IN WEST BANDUNG REGENCY

2025-02-09T00:58:52+00:00

This study aims to analyze the strategies implemented by the Archives and Library Office of West Bandung Regency in increasing public interest and reading culture. This study uses qualitative research methodology by using in-depth interviews, observation and document analysis as data collection techniques. The focus of the study included program identification, supporting factors and barriers in the implementation of literacy strategies. The key strategies implemented as a result of the study include the revitalization of Taman Bacaan Masyarakat (TBM), procurement of book collections of 11,612 titles and 47,035 copies, introduction of digital library services, and literacy campaigns through social media and local communities. contains Community. However, there are several obstacles that hinder the optimization of the program such as budget limitations, low community participation in literacy activities and the lack of qualified managers. Factors that support the implementation of this strategy include political support from the local government and the possibility of collaboration with various communities. This study recommends strengthening technology-based literacy programs, increasing the budget for purchasing reading materials and training library managers as strategic steps to overcome these obstacles. The results are expected to make a practical contribution to more innovative and sustainable literacy policies and serve as a reference for developing literacy strategies in other areas. Literacy is seen as an important element in supporting human resource development in West Bandung district.

THE PENTAHELIX MODEL IN ACCELERATING STUNTING REDUCTION IN EAST LOMBOK DISTRICT

2024-12-13T02:06:34+00:00

This study aims to analyze the Pentahelix Model in Accelerating Stunting Reduction in East Lombok Regency. This research uses a case study qualitative research approach. Researchers obtained data through observation, interviews, documentation of the subjects and objects of this study. The results of this study are that the problem of stunting in East Lombok Regency has decreased, this is because it is inseparable from the collaboration between various elements such as government, academics, communities, entrepreneurs, and others in order to accelerate the reduction of stunting in East Lombok Regency. In fact, the success of East Lombok Regency in reducing stunting rates won 1st place in the performance evaluation assessment of the implementation of 8 convergence actions in accelerating stunting reduction at the district / city level throughout NTB in 2024.

POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022

2024-12-28T00:41:10+00:00

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.

EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA

2024-12-29T03:02:34+00:00

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.

EVALUATION OF PUBLIC SERVICE PERFORMANCE AND PUBLIC SATISFACTION AT THE NATIONAL LAND AGENCY SURABAYA

2025-01-01T03:39:05+00:00

This study aims to evaluate public service performance and community satisfaction at the National Land Agency (BPN) Surabaya, using the theoretical framework proposed by Dwiyanto in his book Reformasi Administrasi Publik (Public Administration Reform). Five key performance indicators—productivity, service quality, responsiveness, responsibility, and accountability—are used as the basis for analyzing the extent to which BPN Surabaya meets the needs and expectations of the community. This qualitative study employs data collection methods such as in-depth interviews, community satisfaction surveys, and document analysis. The findings indicate that productivity at BPN Surabaya needs improvement, as data from 2023 shows that 26.6% of land certification applications experienced delays beyond the targeted completion time. In terms of service quality, 72% of the respondents felt that the waiting room facilities were inadequate, significantly hindering user comfort. Responsiveness also requires attention, with 68% of the respondents reporting slow or inaccurate responses to inquiries or complaints. Regarding responsibility, 62% of the respondents stated that information related to procedures and requirements was unclear, highlighting the need for better internal supervision. Furthermore, accountability also needs enhancement, with only 60% of the respondents believing that information about costs and procedures was transparent, and 55% indicating that the complaint mechanisms were ineffective.

PUBLIC SERVICE QUALITY IN THE APPLICATION OF E-PBB AT THE REGIONAL REVENUE AGENCY (BAPENDA) SURABAYA

2025-01-10T23:59:16+00:00

This research examines the quality of public service in the application of E-PBB at the Regional Revenue Agency (BAPENDA) Surabaya, aiming to evaluate the effectiveness of the application in supporting ease, security, and citizen satisfaction in tax services. This study uses a qualitative method, collecting data through interviews and observations with E-PBB users and BAPENDA officers. Using Parasuraman's ServQual model, the analysis focuses on five service quality dimensions. The results indicate that in terms of reliability, the E-PBB application achieved 85% but still requires improvements in information accuracy and processing speed. In the assurance dimension, the application shows an 80% success rate but needs better information on security systems and more responsive technical support services. Regarding tangibles, the application achieved 75% and requires interface design improvements to make it more accessible and understandable for users. Additionally, empathy scored 70%, where users expect more friendly and informative direct support when facing technical difficulties. For responsiveness, the E-PBB application reached 78%, though there is a need to improve response speed to user inquiries and complaints. Based on these findings, several recommendations are proposed to improve the quality of the E-PBB application service, including a user education program, strengthening technological infrastructure, and enhancing data security protocols. An intensive user education program and easier access to help centers will assist users in understanding and operating the application independently. Investing in a more robust server system and regular maintenance will ensure the application operates steadily, especially during peak usage times. Additionally, strict security protocols such as data encryption and cybersecurity threat monitoring will provide users with a sense of security. These recommendations are expected to improve the public service quality provided through the E-PBB application, strengthen public trust, and enhance user satisfaction in fulfilling their tax obligations online.

LOCAL COMMUNITY EMPOWERMENT IN SUSTAINABLE TOURISM DEVELOPMENT IN SELO TOURISM VILLAGE, SELO DISTRICT, BOYOLALI REGENCY, CENTRAL JAVA

2025-01-02T00:31:21+00:00

Selo Tourism Village, located in Selo District, Boyolali Regency, holds significant potential to be developed as a sustainable tourism destination. This study aims to analyze the extent to which local community empowerment contributes to sustainable tourism development using Jim Ife's community empowerment theory. The focus of this study includes four main indicators: resources, opportunities, knowledge, and skills, as well as their impacts on economic, social, and environmental sustainability. This research adopts a qualitative method with a descriptive approach. Data were collected through in-depth interviews, direct observation, and documentation from key informants, including tourism managers, village authorities, and local communities. The findings indicate that the resource indicator has a success rate of 65%, particularly in increasing tourist visits and environmental awareness. The opportunity indicator achieved 60%, highlighting an increase in community participation in tourism activities, although technical training and job access still require improvement. The knowledge indicator reached 55%, especially in preserving local culture, though integrated marketing strategies need further development. Meanwhile, the skills indicator showed a success rate of 58%, with initial successes in digital promotion, but improvements in technological management and event organization are still needed. The study concludes that local community empowerment significantly impacts sustainable tourism development in Selo Tourism Village, despite areas requiring enhancement. Strategic recommendations include increasing resource allocation, providing more equitable training, and strengthening community capacity to professionally manage tourism potential. With these improvements, Selo Tourism Village holds great potential to become a leading tourism destination that supports community welfare, cultural sustainability, environmental preservation, and delivers positive economic impacts.

IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY

2024-12-08T02:27:41+00:00

This study is motivated by the importance of public service in realizing good governance. However, public service quality often remains challenging when implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, requiring simplifying procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality, this study recommends developing an integrated online information system to support transparency, conducting public consultation programs and periodic satisfaction surveys to boost participation, and simplifying administrative procedures alongside digitalizing services to increase efficiency. By implementing these recommendations, it is hoped that the Surabaya City Revenue Agency can become more responsive, transparent, and efficient in serving the public, ultimately enhancing public trust in public services and achieving the goals of good governance optimally.

IMPLEMENTATION OF TAX INVOICE CRIME PREVENTION POLICY IN INDONESIA

2024-11-05T00:59:10+00:00

Fiscal policy plays an important role in economic growth and maintaining inflation stability. VAT is one of the tax innovations and has experienced tremendous development. Crimes against tax invoices include not depositing taxes that have been collected and issuing and/or using tax invoices that are not based on actual transactions, often called Fictitious/unauthorized Tax Invoice. This research is expected to explain the factors that influence the implementation of tax invoice crime prevention policies. This research uses a qualitative method. The data collection method is done by observation, in-depth interview, and FGD. There were 13 Tax Investigators, 2 Tax Practitioners, and 4 Academics as informants who were interviewed and involved in FGDs. The results of the research on the implementation of the tax invoice crime prevention policy concluded that an integrated tax invoice crime prevention policy strategy framework is needed starting from the stage of confirming PKP until the tax invoice is issued and reported on the VAT periodic tax return. In addition, accuracy of information, consistency in application and clarity of feedback are required. Continuous improvement of procedures and political support from policy makers are absolutely necessary. Further steps are needed to publish the policy framework of the Tax Invoice crime prevention strategy in Indonesia in a regulation issued by the Director General of Taxes which is expected to be implemented properly