DIA: Jurnal Administrasi Publik https://jurnal.untag-sby.ac.id/index.php/dia <p>P-ISSN: <strong><a href="https://issn.lipi.go.id/terbit/detail/1515476346">ISSN 0216-6496</a></strong> <br> E-ISSN: <strong><a href="https://issn.lipi.go.id/terbit/detail/1515476346">ISSN 2615-7268</a></strong> <br> Acreditation: <strong><a href=" https://sinta.ristekbrin.go.id/journals/detail?id=4781 ">SINTA 3 Acreditation: 28E/KPT/2019</a></strong> <br><br></p> <div> <p align="justify">The DIA Journal is a public administration science journal that is managed online and published periodically in one year twice based on peer-to-peer information systems. The DIA Journal is a journal that contains manuscripts in the field of public administration in the form of book reviews, scientific articles, and reports on research results and analytical-critical studies in the field of public administration. Loading articles in this DIA journal can be addressed directly by submission. Complete information for loading articles and article writing instructions is available in the workflow menu. The incoming article will go through a partner selection process or editor. <br> This journal began to be published in 2005 once every six months offline, currently, the DIA journal (Doctor of Public Administration Sciences) has been managed online through OJS. From December 2019 onwards we have published approximately fourteen articles, previously with only seven articles, and since June 2020 turned into an international language journal, and published 30 articles in 2021. The topics featured generally contain the social science content of the humanities as a whole, specifically containing the science of state administration. editors who actively manage this journal come from professors' qualifications to research lecturers. The language used is scientific in standard English.</p> </div> Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya en-US DIA: Jurnal Administrasi Publik 0216-6496 <p>The DiA journal allows authors to retain the copyright of their papers without limitation. Authors may grant publishers non-exclusive publishing rights to publish articles. Granting first publishing rights to publishers also qualifies as unlimited copyright (because there are no restrictions imposed by publishers on author copyright).</p> CONTRIBUTIONS TO THE PROVISION OF BASIC SERVICES OF THE SELECTED BARANGAYS IN BAYUGAN CITY AGUSAN DEL SUR, PHILIPPINES: IT’S ADMINISTRATION AND GOVERNENCE https://jurnal.untag-sby.ac.id/index.php/dia/article/view/6352 <p>Governance has been defined as “the manner in which power is exercised in the management of the country’s economic and social resources for development”. However, governance is not simply about how government conducts business in its own sphere. It is also about how government interacts with civil society. It tells how well government has encouraged and facilitated people’s participation not only in the delivery of services but also in evaluation and monitoring of government performance itself. In spite of technological advancement in information systems, people remain the most important factor in private and public organization. None of these techniques or management methods is effective unless they are administered and carried out by competent Barangay officials. Considering the importance of human power development, The City Government of Bayugan, Agusan del Sur conducted training programs, leadership seminars, and other Seminar-Workshop to fully reach the competence of leadership for the improvement of Barangays in. Projects are being monitored every year to see and testify if one City has improved under the administration of the said officials.</p> Marecon Comita Viray ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 1 11 10.30996/dia.v21i01.6352 SURADE TRADITIONAL MARKET MANAGEMENT IN IMPROVING THE QUALITY OF COMFORT FOR THE COMMUNITY IN SUKABUMI DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7426 <p>Surade Traditional Market Management in Improving the Quality of Convenience for the Community in Sukabumi Regency. The purpose of this study is to identify and describe the management of the Surade traditional market and the inhibiting factors in its implementation. This is motivated by the problem of lack of facilities and infrastructure and the lack of optimal supervision by Surade Traditional Market officers on performance in market management. This research uses qualitative method and case study approach. Informants in this study were Surade Traditional Market Unit, Department of Industry and Trade of Sukabumi Regency, Traders in Surade traditional market, and the community as consumers. The validity of the data in this study used the method of source triangulation, technique triangulation, and member checking. The results showed that the management of the Sukabumi Regency Traditional Market had not been running well, as seen from the management of less than optimal cleaning facilities, the lack of firmness of the market manager against unruly traders, and the parking management managed by a third party had not gone well. While the inhibiting factor in the Management of Surade Traditional Market in its implementation is the absence of a budget for repairing facilities and infrastructure because it is still in a Covid-19 condition.</p> Agung Gumilang Dian Purwanti Tuah Nur ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 12 24 10.30996/dia.v21i01.7426 COMMUNITY EMPOWERMENT EFFECTIVENESS IN WASTE MANAGEMENT WITH MAGGOT BSF BIOCONVERSION IN TANGERANG CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7563 <p>Waste problems in big cities is something that is often faced, as well as in the city of Tangerang. Garbage is a continuous problem that requires the active role of the community in solving it. The Tangerang City Government has carried out recycling activities with Black Soldier Flies (BSF) bioconversion in managing waste which is a form of innovation by empowering the community. For this reason, it is necessary to carry out evaluations and strategies through the theory of effectiveness seen from the aspects of achieving goals, integration and adaptation in order to see results and measure the achievements of the programs implemented and the benefits for the community. In this study using a qualitative descriptive analysis method by describing the circumstances and phenomena that occur as well as problems by conducting interviews, observations, and published documents and information. The research interviews were conducted with representatives of the Tangerang City government, environmental activists (Indonesian Benua Lestari Foundation), Jatiuwung ITF officers, and the community who received maggot cultivation training. The results obtained in the implementation of community empowerment in processing organic waste with BSF bioconversion when viewed from the aspect of achieving goals, integration and adaptation have not been effective.</p> Asropi Asropi Marlinda Erfanti Aini Timur ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 25 37 10.30996/dia.v21i01.7563 IMPLEMENTATION OF PARKING SERVICE RETRIBUTION POLICY ON THE EDGE OF PUBLIC ROADS OF SUKABUMI CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7501 <p>The title of this study is "Implementation of the Policy for Parking Service Charges on the Side of Public Roads in the City of Sukabumi". The purpose of this study is regarding parking services on public roads. This research found several problems, namely the ticket was not realized when collecting parking fees and the lack of Human Resources (HR) in supervising parking attendants. The method used in this research is using qualitative research with data collection techniques using observation, interview and documentation techniques. In determining the informants in this study using the Snowball Sampling technique. The theory applied in this research is the policy implementation theory of Donald S.Van Meter and Carl E.Van Horn which is influenced by 6 dimensions. The results of implementing this policy conclude that the Implementation of Policy on Regional Regulation Number 16 of 2011 Regarding Parking Service Fees on the Side of Public Roads in the City of Sukabumi, that there are policies that have not obtained optimal results in line with the goals and objectives that have been set. If you look at the number of tickets that were not given and the lack of supervision.</p> Delia Arsa Aulia Putri M Rijal Amirulloh Andi Mulyadi ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 38 51 10.30996/dia.v21i01.7501 ANALYSIS OF SCHOOL MANAGEMENT IN REALIZING QUALITY CULTURE IN MADIUN CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7594 <p>The implementation of the school management system has a strategic role in supporting the implementation of public services at the education unit level. The role and function of supervision are needed to monitor, foster, assess, and provide professional guidance to principals, teachers, and education personnel in their target schools. The phenomenon in the field shows a gap in the quality standards of education set by the government and its implementation. No school has met the SNP of the 71 primary schools in Madiun City. This research was conducted because elementary schools in Madiun City do not yet have a quality culture according to the standards set by the government. This study aims to: a. Describe and analyze school management in realizing a quality culture. b. Analyze the factors inhibiting and supporting school management in realizing a quality culture. c. Develop a management model that can encourage a quality culture. The study was conducted qualitatively. The results of the study are as follows; a. The management of elementary schools in Madiun City has met the criteria for quality culture, but at the implementation level, it is not optimal. It can be seen that school management is not optimal, so the quality culture has not been realized as expected by the government. b. Supporting factors, schools are committed to implementing SPMI towards quality cultured schools following applicable regulations, supported by educators and education staff who have the appropriate qualifications. Provisions, a management information system, and the availability of special officers.</p> Lismawati Lismawati Rudi Handoko Rachmawati Novaria ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 52 71 10.30996/dia.v21i01.7594 POLICY IMPLEMENTATION OF TRAVEL LICENSE RETRIBUTION RATES ON CITY TRANSPORT IN SUKABUMI CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7503 <p>Public transportation is a means provided for the community to facilitate their daily activities, including city transportation (angkot). In providing good service and easing the burden on the community, the Sukabumi City government issued a policy of abolishing route permit fees for city transportation. The purpose of this study is to find out how the implementation of route permit retribution tariff policies for city transportation in the city of Sukabumi. The research method used in this research is a qualitative approach, the research is descriptive in nature. Data collection techniques used by researchers are observation, interviews and documentation. This study uses four variables of policy implementation from George Edward. From the results of the study that policy implementation has been going well when viewed from the disposition and structure of the bureaucracy. However, in terms of communication and human resources, it has been implemented but not optimal. This can hinder the success in implementing route permit recommendations at the Sukabumi City Transportation Service and needs to receive more important attention from the government for the future in implementing route permit policies.</p> Bella Rizka Khoerunisa Andi Mulyadi M Rijal Amirulloh ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 72 85 10.30996/dia.v21i01.7503 COMPETENCE-BASED RECRUITMENT OF NON CIVIL SERVANT STATE EMPLOYEES FOR THE INTERNAL SECURITY DIVISION, SECRETARIAT GENERAL OF THE HOUSE OF REPRESENTATIVES OF THE REPUBLIC OF INDONESIA https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7605 <p>The security system stipulated in the Decree of the Leadership of the House of Representatives of the Republic of Indonesia Number 51/PIMP/III/2008-2009 concerning General Guidelines for Security Management in the Office Complex of the House of Representatives of the Republic of Indonesia, is a Standard Operating Procedure that has been implemented so far. The security system applied is a zoning security system with a security level of Very Important Person (VIP). To implement the system and level of security, it requires the support of Pengamanan Dalam personnel who have very good security competence. The research method used is a qualitative approach research method, where the data taken comes from three sources, namely the results of interviews with 14 key informants, namely 2 Members of the People's Legislative Assembly of the Republic of Indonesia, Echelon II Officials, Echelon III, Echelon IV Secretariat general of the House of Representatives of the Republic of Indonesia, and staff who are deemed to know the problem. Apart from that, field observations and document review related to the previous recruitment of internal security personnel. The results of the study have illustrated that the cause of the non-optimal results of Pengamanan Dalam personnel recruitment is the absence of Standard Operating Procedures, the absence of openness in its implementation so as to facilitate irregularities in the recruitment process. The resulting recruitment pattern in order to get competent personnel is, internal and external collaboration with agencies, transparency, clear competency standards and strong supervision and commitment.</p> Sugito Dapip Mashur Bambang Giyanto Edy Sutrisno ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 86 97 10.30996/dia.v21i01.7605 THE ROLE OF THE LEADER IN IMPROVING THE ORGANIZATION PERFORMANCE OF THE INVESTMENT OFFICE AND ONE-STOP INTEGRATED SERVICES IN SUKABUMI CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7598 <p>A success fluency in an organization is largely determined by individual performance and organizational performance in achieving the goals of the organization. This is where the role of the leader is very important and much needed, leadership led by a reliable leader will help build the organization or agency he leads. To find out the role of the leader in the The Investment Office And One-Stop Integrated Services In Sukabumi City, researchers used the theory of Henry Mintzberg who argued that there were three main roles played by every leader regardless of the hierarchical location, namely The Interpersonal Role, The Informational Role, and The Decisional Role. The research method used is a qualitative research method, data collection techniques used include observation, interviews, and documentation. The results of the research show that each role fulfills the criteria of being e leader, capable of playing a role in directing and motivating employees, capable of playing a role in providing information and being a source of information, and capable of playing in important role in terms of decision making.</p> Dinda Lestari Dine Meigawati Rizki Hegia Sampurna ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 98 108 10.30996/dia.v21i01.7598 THE STRATEGY OF THE ELECTION SUPERVISORY AGENCY IN THE WEST JAVA REGION IN INCREASING COMMUNITY PARTICIPATORY SUPERVISION https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7670 <p>Community participation is an indicator that determines the quality of election administration and signifies the importance of democracy for a country. Participation in elections is carried out in two ways, including first conducting election socialization and secondly carrying out voter education and conveying the results of election monitoring and reporting suspected election violations. High public participation in elections (voter turnout) and public trust are part of the integrity of elections on the other hand low participation in elections is associated with public apathy. The Bawaslu’s data for the 2019 simultaneous elections in the West Java region show high findings and reports of violations, while public participation in monitoring and reporting suspected violations is considered low. The low level of public involvement in monitoring and reporting electoral fraud is due to the lack of socialization and education carried out by Bawaslu, so the capacity of the community as a human resource to monitor and report suspected election violations is still low. The research method used is a qualitative research method with research instruments including interviews with 17 key informants and field observations by making direct observations covering the West Java region and reviewing documents as supporting data in data refinement. The study results illustrate that the Participatory Oversight Program implemented by Bawaslu could have been more optimal, as evidenced by the low level of public participation in election monitoring and reporting suspected violations. In contrast, future election violations are increasingly massive. So it requires strategies and collaboration to increase participatory community supervision.</p> Hendra Setiadi Mala Sondang Silitonga Edy Sutrisno ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 109 122 10.30996/dia.v21i01.7670 INSTITUTIONALIZATION OF LOCAL WISDOM WEDDING PROCESSES IN CULTURE OF PUSAR VILLAGE, BATURAJA SUB-DISTRICT OGAN KOMERING ULU DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/5939 <p>Culture is a knowledge system that includes a system of ideas contained in the human mind, so that in everyday life culture is abstract. The wedding procession with sacrifice, the slaughter of a scapegoat for the people of Pusar Village is one of the traditions owned by the people of Pusar Village, Baturaja District. The approach used in the meaning of verbal and nonverbal communication in a series of marriage processions with sacrifices, the slaughter of scapegoats uses symbolic interaction theory, symbolic interaction theory holds that individuals form the same meaning through communication. The method used is descriptive qualitative method. In collecting data, conducting in-depth interviews (Depth Interview) to key informants, the selected informants are people who are considered to know and understand the problems studied. The results of the analysis in this study are marriage processions with sacrifices, slaughtering scapegoats in Pusar Village there are forms of verbal communication and nonverbal communication contained in every series of marriage processions with sacrifices, slaughtering scapegoats including prayer. The prayer delivered by the traditional leader and followed by the family holding a wedding ceremony aims to request permission to hold a wedding ceremony and share happiness with the ancestors. After taking turns praying, the family waters the graves of their ancestors with the water that has been provided. From the results of the research conducted, it can be concluded that in every series of wedding processions with sacrifices, the slaughter of a scapegoat has a meaning that has been believed by the people of Pusar Village itself. It is hoped that the people of OKU Regency can participate in preserving the existing culture and arts. Especially in the cultural arts of the wedding procession with sacrifice, the slaughter of this scapegoat.</p> Icuk Muhammad Sakir Marleni Marleni Indah Pusnita ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 123 140 10.30996/dia.v21i01.5939 IMPLEMENTATION OF SLUM AREAS WITH DEVELOPMENT OF THEMATIC VILLAGES IN TANGERANG CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7627 <p>In accelerating the handling of slum areas, the Government of Tangerang City continues to strive to improve infrastructure in order to reduce slum areas to become better areas. Various activities for handling slum areas have been carried out, one of which is through community empowerment with the development of thematic villages. This program is developed and utilized to support the improvement of people's welfare independently and sustainably by maximizing the potential of the region. This study aims to determine the implementation of handling slum areas using Charles O. Jones' theory with three aspects, namely organization, interpretation, and application. The research method was carried out using descriptive qualitative data collection techniques obtained through key informant interviews, document review and direct observation, with data sources obtained from primary and secondary data with loci in Mango Village and Pinkli Village. The strategy for handling slum areas in Tangerang City has been carried out comprehensively and partially and has begun to have an impact on the surrounding community. However, this is still being carried out on an ongoing basis so that the City of Tangerang becomes a city that is livable, investable, visitable, and an e-city.</p> Aini Timur Muhamad Busthomi Endang Masduki ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 141 156 10.30996/dia.v21i01.7627 IMPLEMENTATION OF ROAD MAINTENANCE PROGRAM AT THE PUBLIC WORKS OFFICE IN SUKABUMI REGENCY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7878 <p>The road maintenance program is a series of tasks completed in order to maintain or fix current facilities so that they adhere to standards (according to functional and quality standards). When there is structural damage to the road, normal and periodic maintenance on the roads is the only thing that needs to be done. This study intends to ascertain how the Sukabumi Regency Public Works Service has implemented the Road Maintenance Program. the mthode uses a descriptive qualitative approach. Observation, interviews, and documentation are all forms of data collecting. The four program implementation dimensions from Edward III are used in this study. Based on the resource dimension, which comprises human resources and budgetary resources, the study's findings show that the Public Works Service's implementation of the road repair program in Sukabumi Regency is not ideal. As soon as it is clear from the communication, disposition, and political structure aspects that things are going well.</p> Fachry Muchamad Daradjat M. Rijal Amirulloh Rizki Hegia Sampurna ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 157 171 10.30996/dia.v21i01.7878 ACCOUNTABILITY TRAINING AND ASSISTANCE BASED ON DIGITAL ACCOUNTING INFORMATION SYSTEMS IN CUPAK VILLAGE, JOMBANG REGENCY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7949 <p>Micro, small and medium enterprises (MSMEs) do not understand the importance of accountability, they have not been able to compile financial reports based on financial accounting standards for micro, small and medium entities (SAK EMKM), and the use of digital technology in compiling financial reports has not been utilized properly by MSME actors. This community service activity aims to increase the perception of MSME actors in Cupak Village, Ngusikan District, Jombang Regency, East Java Province on the urgency of financial accountability for the business they run along with literacy in the application of SAK EMKM using user-friendly digital accounting media. The method uses lectures, training and mentoring, the object of community service activities is MSME actors in Cupak Village, Ngusikan District, Jombang Regency, East Java Province. The results achieved from this activity are an increased understanding of the importance of business accountability and the implementation of financial records in accordance with SAK EMKM with user-friendly digital accounting media. Matching fund program training made MSME actors in Cupak Jombang understand the importance of accountability, this program assistance made MSME actors familiar with digital accounting information systems.</p> Cholis Hidayati Ardhi Islamudin ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 172 180 10.30996/dia.v21i01.7949 PUBLIC SERVICE MANAGEMENT IN MEURAXA HOSPITAL, BANDA ACEH CITY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7669 <p>Public service management is the process of planning, implementing, coordinating, and completing service activities to realize service goals. This study aimed to identify and analyze public service management and build an ideal service model at the Internal Medicine Polyclinic at Meuraxa Hospital, Banda Aceh City. This study used descriptive research method with a qualitative approach. Informants in this study consisted of outpatients, doctors, nurses, head of medical services, chair of the quality committee. The results of this study explained that the management of health services for outpatients of the Internal Medicine Polyclinic can be analyzed using professional service indicators, as follows: effective service, clarity and certainty (transparency), effective, timely service, responsiveness, and adaptability. This study concludes that outpatients feel satisfied with the services provided by the Internal Medicine Polyclinic.</p> Eko Prasetyo Budi Arif Darmawan Joko Widodo ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 181 189 10.30996/dia.v21i01.7669 COMMUNITY PERCEPTION ON THE PERFORMANCE OF THE REGIONAL PEOPLE'S REPRESENTATIVE BOARD OF NABIRE REGENCY IN 2019-2020 https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7438 <p>The phenomenon in the field shows that there is public dissatisfaction with the performance of the Regional People's Representative Council of Nabire Regency which is considered not optimal. This is because the implementation of village infrastructure development such as roads, there are still many violations and irregularities. Violations that occur in infrastructure development are the construction of roads that are not up to standard, so that there are still many roads in the Nabire district that are easily damaged. This research uses quantitative methods. The population of this study was limited to the adult population of Nabire Regency. This is intended to facilitate researchers in conducting sampling that requires a sample frame. Researchers used the Permanent Voters List for the 2019 general election based on data from the Nabire Regency Regional General Election Commission. The results showed that the Nabire Regency Regional House of Representatives carried out four functions, namely the functions of legislation, supervision, budgeting and harmonization with the local government. The supervisory function is carried out best inversely with the harmonization function with the local government. There seems to be a tendency that if the supervisory function is carried out better it will have an impact on the tendency of harmonization with local governments to decline.</p> Simon Tiranda Caroline Paskarina Rahman Mulyawan ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 190 205 10.30996/dia.v21i01.7438 STAKEHOLDER ANALYSIS IN THE ASN LEARNING PROGRAM AT THE HUMAN RESOURCES DEVELOPMENT AGENCY OF EAST JAVA PROVINCE https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8720 <p>ASN in Indonesia is given the opportunity to gain knowledge in accordance with competency development planning at Government Agencies whose purpose is to develop competencies to support the implementation of tasks. Therefore, the East Java Provincial Government together with the Ministry of State Apartur Empowerment and Bureaucratic Reform and the State Administration Institute agreed to form the "East Java Corporate University (CorpU)". The system developed at CorpU is the concept of Merdeka Belajar. The East Java Provincial Government through BPSDM East Java has various work programs to accelerate the implementation of the East Java CorpU, one of which is "ASN Belajar". The purpose of this innovation is an effort to improve the competence of civil servants. The success of the ASN Belajar program is of course supported by stakeholders. This study is to determine the role, relationship, and effectiveness of the role of stakeholders in achieving the performance targets of BPSDM East Java Province. This research is descriptive with a qualitative approach. While collecting data is carried out by means of open interviews, observations, and documents. Furthermore, in determining informants using purposive sampling techniques. This research is in analyzing data using interactive models. As a result, in general, the implementation of the ASN Belajar program has run well in terms of the role, relationship, and effectiveness of stakeholders. Therefore, the successful implementation of the ASN Belajar program organized by BPSDM East Java needs to be maintained. In addition, these good examples need to be replicated by or other bureaucracy.</p> Didiek Dwiyanto Andi Taufik Chusaini Mustas ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-13 2023-06-13 21 01 206 213 10.30996/dia.v21i01.8720 THE EFFECT OF ORGANIZATIONAL RESTRUCTURING AND REMUNERATION ON THE EFFECTIVENESS OF THE IMPLEMENTATION OF MAIN DUTIES AND FUNCTIONS OF THE CLERK'S OFFICE AND SECRETARIAT OF THE PONTIANAK HIGH COURT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7650 <p>The purpose of this study is to explain the effect of organizational restructuring and remuneration on the effectiveness of the implementation of the primary duties and functions of the clerkship and secretariat of the Pontianak High Court. This study can be classified as survey research based on the research design. Meanwhile, in terms of the explanatory level, this study is associative. The object of this study is the organization of the clerkship and secretariat of the Pontianak High Court. The population in this study was employees within the Pontianak High Court, which amounted to 65 people. The study concluded that implementing organizational restructuring and remuneration greatly affects the effectiveness of implementing the main duties and functions of the clerkship and secretariat of the Pontianak High Court, both singly and jointly.</p> Samza Januardi Erdi Erdi Darmanto Darmanto ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 214 229 10.30996/dia.v21i01.7650 EVALUATION OF QUALITY ASSURANCE OF PRIMARY SCHOOL EDUCATION IN PONOROGO REGENCY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7593 <p>Quality assurance of national education is carried out to educate the nation's life and shape the character and civilization of a dignified nation through the SNP. The principle is to encourage managers, administrators, and education units to improve their performance in providing quality educational services and software to encourage transparency and public accountability. In its implementation, education quality assurance policies must adapt to changes and developments in science and technology and rapid global dynamics. The quality of Indonesian education has not been as expected. Accreditation to BAN-S/M, the development of school quality has not shown an encouraging development in the quality of education. The factor is not that the SNP is of low quality but that the fulfillment and implementation of the SNP have not been running optimally. The objective of this research is to: 1) Describe and analyze the evaluation of quality assurance policies for primary school education in Ponorogo; 2) Examine the factors that encourage and obstruct education quality assurance.; 3) look at the quality and functional education quality assurance model. This research uses a qualitative descriptive research method. The data analysis technique used was evaluation. Data were analyzed interactively.&nbsp;</p> Tri Budhi Susilowati V. Rudi Handoko Bambang Kusbandrijo ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 230 246 10.30996/dia.v21i01.7593 THE EFFECTIVENESS OF THE SIDOARJO MATERNAL NEONATAL EMERGENCY SMS APPLICATION GATEWAY (SIMANEIS) IN IMPROVING HEALTH SERVICES https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7484 <p>With the innovation of health services based on Sidoarjo Maternal Neonatal Emergency Sms Gateway (SIMANEIS), pregnant women, patients can go to the midwife, clinic and or PUSKESMAS first to get an initial diagnosis, which is then referred from the clinic or health center to the hospital through SIMANEIS so that when in the hospital can be handled immediately. However, the reality in the field is that the implementation of Si Maneis' innovation is still not effective due to the unprofessional attitude of the officers, the internet connection network that often errors. Based on these problems, the purpose of this study was to determine and describe the effectiveness of the Sidoarjo Maternal Neonatal Emergency SMS Gateway (SIMANEIS) Application in Improving Health Services. The research method used is descriptive research with a qualitative approach. Data was collected by means of observation, interviews, &nbsp;and documentation. The research location is the RSUD Sidoarjo. Methods of data collection is done by using interviews, focused groups and discussion. Data analysis was carried out using qualitative analysis by Miles and Huberman (2014) consisting of four components, namely: data collection, condensation data, display data and conclusion and verifying drawings. The result of the research is that the resources and infrastructure have been effective. The number and quality of services produced in the implementation of maternal and child referral administrative services based on Sidoarjo Maternal Neonatal Emergency SMS Gateway (SIMANEIS) at the Sidoarjo Regional General Hospital is running effectively. Meanwhile, the suitability of the service results has been effective, as evidenced by the officers giving real-time action in less than 5 minutes when a patient comes without lingering in accordance with the time standard that has been set. The service procedure that must be passed is quite easy and fast to be carried out according to the SOP.</p> Diana Hertati ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 247 256 10.30996/dia.v21i01.7484 THE ROLE OF THE REGIONAL TECHNICAL IMPLEMENTATION OF WOMEN AND CHILDREN (UPTD PPA) IN HANDLING CASES OF SEXUAL VIOLENCE AGAINST CHILDREN IN THE CITY OF SUKABUMI https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7929 <p>Sexual violence is any activity that consists of sexual activity carried out by adults to children and by children to other children. This research focuses on the role of the Regional Technical Implementation Unit for the Protection of Women and Children (UPTD PPA) and what are the supporting factors as well as obstacles in handling cases of sexual violence against children in Sukabumi City. This research has several problems, including that Sukabumi City does not yet have a safe house for victims of sexual violence and there are still increasing cases of child sexual violence, while Sukabumi City won the title of Child Worthy City (KLA) at the Intermediate level in 2016-2019 and rose to the Nidya level in 2021. The theory used to find out how the role of UPTD PPA in handling cases of child sexual violence is the role dimension of Arimbi et al (2003: 45). The method used in this study is descriptive qualitative, with data collection using observation, interviews, documents, audio and visual materials. The results of this study show that the role of the UPTD PPA in handling the case has been running in accordance with laws and regulations, but it is still not optimal. When viewed from one of the 6 service strategies that have not yet run, namely in temporary shelter. Then the infrastructure is incomplete and there is still a lack of human resources (HR) at the UPTD PPA.</p> Rika Binti Jajul Yana Fajar FY Basori Rizki Hegia Sampurna ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 257 265 10.30996/dia.v21i01.7929 MERIT SYSTEM: https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7843 <p>The merit system is human resource management, which is used as a form of qualification by looking at workability to fill the position. This study looks at the effectiveness of implementing the open selection for JPT Pratama Aceh in 2022 in the new normal era and the factors influencing implementing the JPT Pratama selection. This study uses a qualitative descriptive approach with data collection techniques through the variable records of books, papers, journals, newspapers, and so on. The research analysis technique uses an interactive analysis model. The results of the study show that the implementation of open selection for JPT Pratama within the Government of Aceh in 2022 includes the announcement of open selection, participant registration, paper writing, LGD, psychometric tests, interview tests, and announcement of selection results. Then, three factors influence the effectiveness of implementing open selection for JPT Pratama in the Government of Aceh: accountability, infrastructure, technology and transparency.</p> Nurul Badria Ulfa Denok Kurniasih ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 266 282 10.30996/dia.v21i01.7843 THE EFFECTIVENESS OF RECEIVING RETRIBUTION FROM FISH AUCTION FROM TPI CIWARU IN INCREASING REGIONAL REVENUE (PAD) OF SUKABUMI DISTRICT FROM THE FISHERY SECTOR https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7931 <p>Regional Retribution is a regional levy as a payment for services or the granting of certain permits specifically provided and/or granted by the local government for the benefit of individuals or entities. This study aims to determine the effectiveness of the levy for receiving fish auctions at TPI Ciwaru in increasing local revenue (PAD) of Sukabumi Regency from the marine sector, and what are the obstacles that occur in the process. This research method uses a qualitative descriptive method and an analysis of the effectiveness measurement according to James L. Gibson. By collecting data using observation, interviews and documentation. The result of this study is that the acceptance of fish auction fees at TPI Ciwaru cannot be said to be effective. Revenue from fish auction fees at TPI Ciwaru has not been effective, as evidenced by the fish auction fees which are still low compared to the potential and large production value each year and never reach 1% according to the applicable local regulations.</p> Ence Melisa Andriani Andi Mulyadi Rizki Hegia Sampurna ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 283 293 10.30996/dia.v21i01.7931 TEACHERS’ ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN IMPLEMENTING DISTANCE LEARNING AT SMAN 1 CERME DURING THE COVID-19 PANDEMIC https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7357 <p>The COVID-19 pandemic has impacted all aspects of people's lives, one of which is education. The implementation of education in the midst of the COVID-19 virus outbreak is carried out through distance learning. This study aims to describe the organizational citizenship behaviour and the factors behind the organizational citizenship behaviour of teachers in implementing distance learning at SMAN 1 Cerme during the COVID-19 pandemic. This research used qualitative with descriptive method type. Data was collected by direct observation, interviews with 21 informants, and through secondary data. The technique of determining the informant is carried out using a purposive technique by determining the key informant which develops into a snowball technique. The results of this study indicate that teachers at SMAN 1 Cerme have demonstrated organizational citizenship behaviour in the implementation of distance learning. This is shown from five dimensions, namely altruism, sportsmanship, courtesy, civic virtue, and conscientiousness. While the factors behind the teachers of SMAN 1 Cerme to carry out organizational citizenship behaviour in the implementation of distance learning during the COVID-19 pandemic were perceptions of organizational support, organizational culture and climate, job satisfaction and leadership.</p> Amelia Rahmah Safira Sulikah Asmorowati Falih Suaedi ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 294 311 10.30996/dia.v21i01.7357 IMPLEMENTATION OF DISTRICT MINIMUM WAGE POLICY AT THE DEPARTMENT OF MANPOWER AND TRANSMIGRATION SUKABUMI DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7970 <p>This study aims to determine the implementation of the minimum wage policy in Sukabumi Regency. This study uses qualitative research methods with a descriptive approach. It consists of four informants divided into two groups: informants who implement policy and policy implementers who are target informants; data collection techniques using observation techniques, interviews, and documentation; data analysis using flow models; and data validation using triangulation and triangulation techniques. This study uses four policy implementation variables from George Orwell's The Wealth of Nations. The results of this study indicate that the implementation of minimum wage policy in Sukabumi Regency goes well in the dimensions of communication and disposition, but in the dimensions of resources and bureaucratic structure is not optimal, this is because the resources with the refocusing of the budget and the number of employees and infrastructure needed optimization and the bureaucratic structure is not the authority of the Department of manpower and Transmigration Sukabumi to assess how the SOP's related to the District Minimum wage and its implementation mechanism, it is because the Minimum wage policy of the City / District: 561 / PP.732-Kesra/2021 so that it is regulated by the province regarding sop's and the implementation mechanism</p> Devi Topyani Andi Mulyadi Rizki Hegia Sampurna ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 312 325 10.30996/dia.v21i01.7970 VILLAGE ROLE IN REDUCING STUNTING AS AN EFFORT TO ACHIEVE THE SDGS OF SUKODONO VILLAGE SIDOARJO DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7935 <p>This research was conducted with the aim of finding out about the implementation of village government policies in reducing the prevalence of stunting in Sukodono Village. The phenomenon of stunting is a phenomenon that is currently occurring and is included in the sustainability development goal indicator. Data shows that the prevalence rate of stunting in Indonesia is still quite high at 24%. The central government to local governments are trying hard to overcome this phenomenon. This is necessary because stunting has such a big impact on the growth of early childhood in Indonesia. This research method uses descriptive qualitative method with data collection using interviews, observation and documentation. The selection of informants in this case uses a purposive sampling method by selecting informants who are considered to understand the topic of the problem being raised. The results showed that the role of the Sukodono Village government according to the yeti theory approach contained four indicators, namely the availability of facilities and infrastructure where the village government had attempted to provide posyandu tools. The second is the availability of a budget where the Sukodono Village government has budgeted 60,000,000 for the stunting program. The three partnerships where there are three parties that play a role, namely the Village Government, Health Officers and the Regional General Hospital. Lastly is community participation where the people of Sukodono Village fully support the reduction of stunting rates.</p> Tri Nur Azizah Isna Fitria Agustina ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 326 337 10.30996/dia.v21i01.7935 EFFORTS OF BPJS KETENAGAKERJAAN IN SOCIALIZING OF AN OLD-AGE SECURITY PROGRAM TO INFORMAL WORKERS IN THE CITY OF MEDAN https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7980 <p>This study aims to determine the efforts <em>BPJS </em><em>Ketenagakerjaan</em> in socializing the old age security program to informal workers in Medan City and the obstacles faced by Employment BPJS in socializing the old age security program. The research method used is descriptive qualitative. Data collection techniques are observation, interviews, and documentation. The results of this study indicate that the efforts <em>BPJS </em><em>Ketenagakerjaan</em> in socializing the old age security program to informal workers in the city of Medan have been going well. The obstacles experienced by <em>BPJS Ke</em><em>tenagakerjaan</em> are the lack of public awareness regarding the culture of saving and the importance of the old age security program, the community only considers registering and does not consider this old age security as a necessity. This article contributes as an additional reference that can help <em>BPJS Ketenagakerjaan</em> to find an innovation in socializing the JHT program and the constraints that occur according to the community's perspective.</p> Riana Tambunan ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 338 353 10.30996/dia.v21i01.7980 REVOCATION OF VAT EXEMPTION FOR ELECTRICITY AND WATER AND ITS IMPACT ANALYSIS https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8084 <p>Covid-19 pandemic has brought an impact on global economy which turn down the ranked of Indonesia from a country with upper middle income to lower middle income.&nbsp; In response to this matter, the Indonesian government has been issued several policies to increase the acceleration in economic and support economic recovery in order to optimize the state revenues which can be done by revoking of VAT exemptions on electricity and water.&nbsp; This research aims to explore further regarding the effect of poverty and inequality which arise from this revoking policy.&nbsp; The analysis conducted by microsimulation model method to measure poverty and inequality based on individual/household gains or losses caused by taxes policy.&nbsp; Main data obtained from national socio-economic survey data which submitted by BPS.&nbsp; Broadly speaking, these simulation results are indicates that this policy had slightly increases poverty rate, but did not affect on inequality.&nbsp; Through this research it was found an alternative way to compensate with assumption that this costs are source of additional revenue obtained from this imposition of normal VAT rates on electricity and water for households, so its distribution through cash transfers could be an effective&nbsp; way to fixes the poverty levels and inequality.</p> Dicky Trisandi Rus’an Nasrudin ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 354 378 10.30996/dia.v21i01.8084 THE EFFECTIVENESS OF THE FISHERMAN'S SPECIAL HOUSE PROGRAM IN KOLAKA UTARA DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8106 <p>The purpose of this research is to find out how the Rumah Khusus Nelayan “RUSUS” (the Fishermen's Special House) is effective for the fishermen community, especially in Pitulua Village, Lasusua District, North Kolaka Regency. This program consumes a large budget, considering that most of the people in Pitulua Village are still classified as underprivileged and do not have their own place to live. RUSUS program has been a program of the Kementrian Pekerjaan Umum dan Perumahan Rakyat “PUPR” (The Ministry of Public Works and Public Housing). Nationally for the construction of special houses during this period, 9,833 units were carried out in 34 provinces in Indonesia (Ministry of Public Works RI Communication Bureau) in 2020. The Ministry of Public Works and Public Housing will allocate ABPN funds to the people of North Kolaka Regency who are work as a fisherman with the help of at least 50 units of fisherman's houses in 2017 all fishermen's houses have been realized and have been inhabited for 2 years. The current phenomenon, apart from the Covid 19 pandemic, is related to RUSUS construction program, which is still having problems, in this case of RUSUS, which should be intended for fishermen who are less affluent, but in reality there are still middle and upper class people like honorary; there are also those who use it as a temporary residence and the community does not work as a fisherman; RUSUS is owned by his parents, but only his son occupies the house and does not work as a fisherman; there are still many local people who are more entitled to get RUSUS; there are still fisherman communities who occupy houses that cannot be declared as property rights but are still in the status of usufructuary rights for 5 (five) years.</p> Anis Ribcalia Septiana Ahmad Farouq Mulku Zahari ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 379 397 10.30996/dia.v21i01.8106 AN ANALYSIS OF THE IMPLEMENTATION OF GENDER MAINSTREAMING IN THE PLACEMENT OF FEMALE POLICE OFFICERS AS COMPETENCY-BASED SECTOR POLICE CHIEFS IN THE METRO JAYA POLICE https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8103 <p>This study aims to analyse the gender mainstreaming of the <em>Polri</em> (Police of Indonesia Republic) at The <em>Polda Metro Jaya </em>&nbsp;(Province of DKI Jakarta Police) through the placement of policewomen as leaders in the <em>Kapolsek</em> (Region Sector Police) with the Indonesian social culture which still believes that a woman's duty is to take care of the household so that it does not give women the freedom to have a career, as well as the profession of policewomen by the public is seen as only part of the image of the police, where the presence of policewomen as a complement in the implementation of police duties and only placed in the functions of staff, personal secretary and administration. This research uses descriptive qualitative method by conducting interviews and field observations. Based on the research, there has been a policy in the framework of gender mainstreaming by placing female police officers as leaders in the police sector (<em>Kapolsek</em>) and there is no difference in the placement between female police officers and male police officers as police chiefs, but the successful implementation of gender mainstreaming has not been maximally implemented due to the lack of motivation of female police officers due to the challenges of police duties at The Metro Jaya Police which are quite complex and heavy police work dominantly related to crime cases and influenced by population density and territory as well as religious/community leaders in the police sector (<em>Polsek</em>) so that it requires the police chief to be ready to carry out 24-hour tasks to maintain security and order in the community.</p> Yuliani Sariwaty Siregar Nurliah Nurdin Firman Hadi Rivai ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 398 409 10.30996/dia.v21i01.8103 ANALYSIS OF PUBLIC POLICY IMPLEMENTATION ON BUREAUCRACY TRANSFORMATION POST COVID-19 PANDEMIC IN GARUT DISTRICT https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8024 <p>As part of the transformation of public services, public service providers can be an instrument to maintain and improve the quality of public services during the Covid-19 pandemic. The government bureaucracy has responded to the changes brought about by this pandemic with various forms of action. The public interest in submitting public service complaints has an increasing trend during the Covid-19 pandemic. The implementation of public services in accordance with the provisions of laws and regulations must carry out legal protection and legal certainty for the general public. The research method used in this article is a qualitative descriptive method, with the type of library research using library data collection methods, reading, and taking notes and processing research materials. The results of the study show the importance of bureaucratic transformation with a dynamic bureaucratic structure and culture as well as the ability to keep up with social changes that occur on the basis of providing maximum public services, especially considering the economic potential of Garut Regency which can be a source of foreign exchange for the country, community especially in Garut Regency. The shift in the public service bureaucracy is expected to encourage economic growth in Garut Regency.</p> Rina Kurniawati ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 410 421 10.30996/dia.v21i01.8024 INFORMATION SYSTEM POLICY INNOVATION FOR UNINHABITABLE HOUSES DATA COLLECTION PROGRAM (SIGAP-RTLH) IN GRESIK REGENCY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/7979 <p>The existence of poverty conditions results in inequality in the quality of life such as inadequate nutrition, equitable distribution of health, education and lack of comfort in the places they live in. Uninhabitable houses are those that do not meet the requirements and standards. So, the Gresik Regency Government made a policy in the form of an innovation of the Uninhabitable House Data Collection Program Information System (SIGAP-RTLH) which is an information system for the RTLH Data Collection Program based on the web so that it is able to see the distance and time of data collection as well as updating the data up to date. locus in Gresik Regency. The research process is by collecting secondary data through observation, research results that have been published in indexed journals, credible census data and mass media reports that have valid credibility, such as the official website of the Kemenpan-RB, DJPB Ministry of Finance, Housing and Settlement Areas. The innovation of SIGAP-RTLH includes how to collect data, how to submit and product data collection for RTLH which can be accessed through a website that can be accessed anywhere at any time at http://sigaprtlh.gresikkab.go.id/index.php/login. The data product resulting from the SIGAP-RTLH update can be accessed as data collection material at the relevant government agencies as a way to facilitate data collection and follow-up to facilitate the handling of RTLH in the issuance of Building Construction Permits. Another benefit is to produce complete, valid, disaggregated, centralized, identified, integrated, uptodate, and accountable data collections. Policy Innovation The SIGAP-RTLH program is easy to implement or redesign for other agencies by developing services using the concept of an information system and has been proven to be accurate and precise and effective because it has received an innovation award at the national level.</p> Indira arundina sari Vidya Imanuari Pertiwi ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 422 434 10.30996/dia.v21i01.7979 MANAGEMENT AND IMPROVEMENT OF HUMAN RESOURCES ORIENTED TO GLOBAL MARKET COMPETITION: CASE OF INDONESIA ARTIST CERTIFICATION AND PROFESSIONAL STANDARDIZATION POLICY https://jurnal.untag-sby.ac.id/index.php/dia/article/view/8094 <p>The art ecosystem in Indonesia is colored by two circles: traditional artists and modern artists, where each type of artist has a different interpretation of the process of making works of art. On the one hand, in general, traditional artists prioritize creation, works, and character so that in the process of art, they do not lean towards the economic value of the work produced. Although in many aspects when compared to modern artists, traditional artists lack the appreciation they deserve. In contrast to modern artists, who professionally and access to information become easier to access resources, especially in obtaining funding in the process of creating. These pros and cons are further escalated by the existence of a professionalization policy through an artist certification policy initiated by the Ministry of Education, Culture, Research, and Technology in order to increase competition in the global market. This research started from a research question, namely mapping the problems that arise in the field in the implementation of certification and standardization programs. With qualitative-descriptive methods, this study tries to explore several findings, including: (1) Certification and standardization are urgent as the Indonesian artist community needs to improve its competence in increasing competition on a global scale, regardless of problems in the field to the grassroots, further formulations are still needed; (2) A human resource management approach is taken to regulate artists who have so far been difficult to put in order; and (3) The approach to capacity and quality development is the main motivation of the government in issuing this regulation. This research led to one conclusion, namely the motivation to encourage local art to become a global product facing various challenges, especially in bringing together the interests of artists with the government.</p> Lesli Citra Pertiwi Probo Darono Yakti ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-03 2023-06-03 21 01 435 448 10.30996/dia.v21i01.8094 EXTRA ROLE BEHAVIOR OF THE APPARATUS IN THE IMPLEMENTATION OF THE PERATURAN GUBERNUR PROVINSI DKI JAKARTA NOMOR 115 TAHUN 2016 CONCERNING KETUK PINTU LAYANI DENGAN HATI PROGRAM https://jurnal.untag-sby.ac.id/index.php/dia/article/view/6251 <p>This article aims to describe the extra role behavior carried out by the apparatus in implementing <em>Ketuk Pintu Layani Dengan Hati</em> Program and the factors that influence it. As an effort to reduce the rate of disease transmission in DKI Jakarta, the DKI Jakarta Provincial Government issued DKI Jakarta Governor Regulation Number 115 of 2016 concerning <em>Ketuk Pintu Layani Dengan Hati</em> Program. The scope of this program includes promotive, preventive, and curative with a door-to-door service mechanism. In implementing the program, it involves Public health center officers and health cadres in the DKI Jakarta province. To explain extra role behavior, Organ's theory of Organizational Citizenship Behavior is used. The research method used is descriptive qualitative. Data was collected by means of interviews, observations, and documents. The technique of determining informants is through purposive sampling, by determining key informants who develop into snowballs. The results of this study indicate that in the implementation of the <em>Ketuk Pintu Layani Dengan Hati</em> Program in DKI Jakarta Province, the apparatus must apply extra role behavior. Doctors, nurses, midwives, and health cadres must carry out their duties beyond their main duties. This can be identified from the dimensions of altruism, sportsmanship, civic virtue, conscientiousness, and participation. While the factors that influence the extra role behavior of the apparatus are cultural factors and organizational climate and job satisfaction factors.</p> Diraisnu Gozali Erna Setijaningrum ##submission.copyrightStatement## http://creativecommons.org/licenses/by-sa/4.0 2023-06-14 2023-06-14 21 01 449 474 10.30996/dia.v21i01.6251