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Wahyu Istyaningsih P, Fatonah S, Susanti N. STUDY OF SERVICE SPEED AND SERVICE SCAPE AS A BASIC STRATEGY TO INCREASE LOYALTY BY EVALUATING CUSTOMER SATISFACTION AT PT. BANK MANDIRI PERSERO (SOLO BRANCH). JMM17 [Internet]. 29Sep.2022 [cited 2May2024];9(02):167-74. Available from: https://jurnal.untag-sby.ac.id/index.php/jmm17/article/view/6934