Farokha, D., & Syafi’i, A. (2015). KUALITAS PELAYANAN PENGIRIMAN POS EXPRESS DI PT. POS INDONESIA CABANG BARATAJAYA SURABAYA. JPAP: Jurnal Penelitian Administrasi Publik, 1(01). https://doi.org/10.30996/jpap.v1i01.394