Moyu, Erut, and Adi Soesiantoro. “ANALISIS PENERAPAN PELAYANAN PRIMA TERHADAP KEPUASAN MASYARAKAT (Studi Kasus Pada Kantor Kelurahan Nginden Jangkungan, Surabaya)”. JPAP: Jurnal Penelitian Administrasi Publik 1, no. 01 (May 21, 2015). Accessed July 3, 2024. https://jurnal.untag-sby.ac.id/index.php/jpap/article/view/395.