Marhadika, Alfa. “PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MASAYARAKAT DI KANTOR KECAMATAN KENJERAN SURABAYA”. JPAP: Jurnal Penelitian Administrasi Publik 2, no. 01 (October 10, 2016). Accessed July 22, 2024. https://jurnal.untag-sby.ac.id/index.php/jpap/article/view/702.