Pujunayu ZS. STRATEGIES FOR IMPROVING THE QUALITY OF PUBLIC SERVICES BASED ON SWOT ANALYSIS: A Study on the Application of "Digital Pawnshop" Applications in PT PEGADAIAN (Persero) at Cp Dinoyotangsi Surabaya City. MAP Observer [Internet]. 2022Oct.9 [cited 2026Apr.7];2(02):14-9. Available from: https://jurnal.untag-sby.ac.id/index.php/map/article/view/7256