Novitasari, M. Y., D. S. Andayani, M.M, and D. A. Pudjianto, M.M. “PENGARUH WORD OF MOUTH DAN SERVICE QUALITY TERHADAP KEPUASAN KONSUMEN PADA JASA EKSPEDISI J&Amp;T EKSPRESS”. Research Journal of Social Science and Economics, vol. 1, no. 3, Sept. 2025, pp. 996-1004, https://jurnal.untag-sby.ac.id/index.php/rejosse/article/view/9171.