Pengembangan Alat Ukur Kualitas Layanan Pembimbingan Tugas Akhir Mahasiswa Fakultas Psikologi UIN Maulana Malik Ibrahim
Abstract
This study aims to develop an instrument of Quality Services for Final Project Students of the Faculty of Psychology UIN Maulana Malik Ibrahim as a rating scale that can be used by the Faculty Quality Assurance Unit in a valid and reliable manner. The population in this study were students of the Faculty of Psychology UIN Maulana Malik Ibrahim with a sample of 124 students. The process of making this measuring tool goes through several stages: (1) Literacy studies related to the conceptual definition of service quality, (2) Develop conceptual definitions based on service quality theory (Parasuman, et al, 1998), (3) Develop blueprints and item writing, (4) Performing expertise judgment and improving aitem based on expertise judgment input and advice, (5) Implementation of measuring instrument testing, (6) Calculating item validity while calculating reliability of measuring instrument, (7) Compiling results in the form of measuring instruments and make a measuring tool manual. Based on the research results, there are 5 dimensions that determine service quality, namely reliability, responsiveness, assurance, empathy, and tangible. This measuring instrument consists of 29 items that have been proven to meet the validity requirements with a reliability value of 0.972. This shows that this measuring instrument can be used to measure the level of service quality for the final assignment guidance given by lecturers to students. So that this measuring tool can be used as an instrument to evaluate the guidance services provided by lecturers to students.Kata kunci : servant leadership, kemampuan pembelajaran organisasi, corporate university
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