JAKARTA EVOLUTION (JAKEVO) APPLICATION INNOVATION  IN ONLINE LICENSING SERVICES IN DKI JAKARTA

Angelia Devika Lydia; Tukiman Tukiman

doi:10.30996/dia.v22i02.10869

Angelia Devika Lydia University of National Development "Veteran" East Java
Tukiman Tukiman University of National Development "Veteran" East Java

DOI: https://doi.org/10.30996/dia.v22i02.10869

Keywords: innovation, Jakarta Evolution (JakEVO), Public Service

Abstract

Public service innovation is the main focus to improve the quality of services for the community, especially in terms of licensing services. One of the applications of licensing innovation is by launching the Jakarta Evolution (JakEVO) application to facilitate the online licensing process at the DKI Jakarta Investment and One-Stop Integrated Services Office. The purpose of the research is to determine the innovation of the JakEVO application in online licensing services at the Capital Investment Office and One-Stop Services of DKI Jakarta. This study uses descriptive qualitative research method the results of the study show that: 1) Relative Advantage, the JakEVO application provides benefits for the community and ease of obtaining when accessing permits. 2) Conformity, JakEVO is declared inappropriate because the flow of handling permits and the time of handling permits are different from the provisions that apply to the Decree of the Head of the DKI Jakarta PTSP Office. 3) Complexity, the level of complexity of JakEVO according to users is quite complicated. 4) Trialed Ability, before being launched to the community JakEVO did not go through the trial stage. 5) Observability, this application is easily observed by the public to monitor the course of permit files and make it easier for officers to get detailed data on the number of permits entered in the application from 2020 to 2023, so the JakEVO application has not been able to improve online licensing services in DKI Jakarta.

Downloads

Download data is not yet available.

Author Biographies

Angelia Devika Lydia, University of National Development "Veteran" East Java

Student at Faculty of Social and Political Sciences, University of National Development "Veteran" East Java

Tukiman Tukiman, University of National Development "Veteran" East Java

Academic at Faculty of Social and Political Sciences, University of National Development "Veteran" East Java

References

Abdussamad, J. (2019). Quality of Public Services at the Gorontalo Regency Population and Civil Registration Office. Journal of Human Resource Management, Administration and Public Service, 6 Vol 6 No 2 (2019): Public: Journal of Human Resource Management, Administration and Public Service), 73–82. https://doi.org/10.37606/publik.v6i2.6

Abdussamad, Z. (2021). Qualitative Research Methods. (Z. Abdussamad, ed.).

Akbar Firyal, M., &; Mohi Kurniati, W. (2018). Policy Evaluation Study: Evaluation of Several Policies in Indonesia. https://www.researchgate.net/publication/324079382

Hidayat, W. (n.d.). Analysis of Tangerang Live Application-Based Public Service Innovation in Tangerang City. Journal of State Administration Sciences, 3(1), 48–57. http://tangerangkota.go.id/peresmian-tangerang-

Juliarso, A. (2019). Policy: Journal of Administrative Sciences Analysis of E-Government Implementation in Improving Public Service Performance in Ciamis Regency Local Government. Journal of Administrative Sciences, 10(1). www.ciamiskab.go.id.

Kalihva, N. A., Yuwono, T., &; Ghulam Manar, D. (2023). The implementation of the Jakarta Kini Application (JAKI) as a public service innovation in realizing excellent service in DKI Jakarta.

Regulation of the Governor of DKI Jakarta Province Number 47 of 2017 concerning Guidelines for the Implementation of One-Pint Integrated Services

Prabowo, H., Suwanda, D., &; Syafri, W. (2022). Service Innovation in Public Organizations. www.rosda.co.id

Putri Gunawan, S. E. R., &; Hertati, D. (2022). Innovation of Community Complaint Services through the Android-Based Wargaku Application at the Surabaya City Communication and Information Office. Scientific Journal of Batanghari University Jambi, 22(3), 1360. https://doi.org/10.33087/jiubj.v22i3.2462

Putri Ramdani, A., Sjafari, A., &; Budiati, A. (2023). Implementation of One-Stop Integrated Service (PTSP) on the Jakarta Evolution (JakEVO) electronic platform in East Jakarta. Niagara Scientific Journal, 15(1), 5–

Sarjono, F. (2019). Strategy to Accelerate Adoption and Diffusion of Innovation in the Utilization of Indojarwo Transplanter Rice Planting Machine in North Bengkulu Regency, Bengkulu Province. Kinabalu, 11(2), 50–57.

Suryadevi, K. R., &; Fanida, H. E. (2020). Online Single Submission (OSS) Program Innovation in Business License Services at the Investment Office and One-Stop Integrated Services of Sidoarjo Regency. UNESA Journal of Public Administration, 8(1).