OPTIMIZING THE USE OF ARTIFICIAL INTELLIGENCE IN INCREASING PUBLIC PARTICIPATION IN DIGITAL SERVICES

Authors

  • Eko Prasetyo Universitas Islam Syekh-Yusuf
  • Fitria Firdiyani Universitas Islam Syekh-Yusuf
  • Muhammad Hilman Universitas Islam Syekh-Yusuf

DOI:

https://doi.org/10.30996/dia.v23i02.12029

Keywords:

Digital Participation, Online Public Service, Digital Governance, Artificial Intelligence, Tangerang Live

Abstract

The development of digital governance has ushered in a new era of public administration, where the Tangerang City Government has implemented the Tangerang Live platform to provide online public services. The Tangerang Live application not only changes the way the government provides services, but also the way citizens participate. This research aims to explore the potential use of artificial intelligence in increasing digital public participation. The method used is a qualitative method by mapping public service platforms based on digital public participation features, as well as identifying the potential and opportunities for the use of AI in encouraging digital public participation. Data was collected through interviews and focus group discussions with informants from the Tangerang City Government which included the Communication and Information Service, the Manpower Office, the Population and Civil Registration Office, and the health Office. Documentation studies are also carried out to strengthen the foundation in the analysis process. The results of the study show that the level of public participation provided in the Tangerang Live application is at the consultation level.  Optimization of the use of AI to increase public participation in online services can be designed by opening up participation spaces from various channels, which are then supported by the application of AI. The application of AI should be able to answer the challenge of implementing a digital platform that is able to function as digital information, digital consultation, and digital decision making

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Author Biographies

Eko Prasetyo, Universitas Islam Syekh-Yusuf

Academic at Public Administration Department, Faculty of Social and Political Sciences, Universitas Islam Syekh-Yusuf, Indonesia,

Fitria Firdiyani, Universitas Islam Syekh-Yusuf

Academic at Public Administration Department, Faculty of Social and Political Sciences, Universitas Islam Syekh-Yusuf, Indonesia,

Muhammad Hilman, Universitas Islam Syekh-Yusuf

Academic at Informatics Engineering Department, Faculty of Engineering, Universitas Islam Syekh-Yusuf, Indonesia

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Published

2025-12-01

How to Cite

Prasetyo, E., Firdiyani, F., & Hilman, M. (2025). OPTIMIZING THE USE OF ARTIFICIAL INTELLIGENCE IN INCREASING PUBLIC PARTICIPATION IN DIGITAL SERVICES. DIA: Jurnal Administrasi Publik, 23(02), 174–189. https://doi.org/10.30996/dia.v23i02.12029

Issue

Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION

Section

PUBLIC ADMINISTRATION

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Copyright (c) 2025 Eko Prasetyo, Fitria Firdiyani, Muhammad Hilman (Author)

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