Lingkungan Kerja dan Psychological Well-Being Pengemudi Ojek Online: Menelisik Peran Dukungan Emosional

Abstract

Abstract

Online motorcycle taxi drivers face various challenges in their work, such as unstable income, poor road conditions, and high risk of accidents, which can affect their psychological well-being. This study aims to understand how the perception of the quality of the work environment affects the psychological well-being of online motorcycle taxi drivers with emotional support as a moderator. This study used a quantitative correlational design involving 300 online motorcycle taxi drivers. The data collection instrument in this study used a Likert scale consisting of a scale of perception of the quality of the work environment, a scale of psychological well-being, and a scale of emotional support. Data analysis was carried out using a moderation technique with the help of the jamovi application. The results showed that the perception of the quality of the work environment had a significant relationship with the psychological well-being of online motorcycle taxi drivers and emotional support was found to moderate the relationship between the two variables.

Keywords: emotional support; psychological well-being; perception of the quality of the work environment; online motorcycle taxi drivers.

Abstrak

Pengemudi ojek online menghadapi berbagai tantangan dalam pekerjaan mereka, seperti pendapatan yang tidak stabil, kondisi jalan yang buruk, dan resiko kecelakaan yang tinggi, yang dapat memengaruhi psychological well-being mereka. Penelitian ini bertujuan untuk memahami bagaimana persepsi kualitas lingkungan kerja memengaruhi psychological well-being pengemudi ojek online dengan dukungan emosional sebagai moderator. Penelitian ini menggunakan desain kuantitatif korelasional dengan melibatkan 300 pengemudi ojek online. Instrumen pengambilan data pada penelitian ini menggunakan skala likert yang terdiri dari skala persepsi kualitas lingkungan kerja, skala psychological well-being, dan skala dukungan emosional. Analisis data dilakukan menggunakan teknik moderasi dengan bantuan aplikasi jamovi. Hasil penelitian menunjukkan bahwa persepsi kualitas lingkungan kerja memiliki hubungan signifikan terhadap psychological well-being pengemudi ojek online dan dukungan emosional ditemukan mampu memoderasi hubungan dari dua variabel tersebut.

Kata kunci: dukungan emosional; psychological well-being; persepsi kualitas lingkungan kerja; pengemudi ojek online.