IMPLEMENTATION OF E-SAPAWARGA SYSTEM IN EFFORTS TO IMPROVE GOVERNMENT SERVICES IN SURABAYA

  • Fierda Nurany Universitas Bhayangkara Surabaya
  • Dinita Sari Universitas Bhayangkara Surabaya
  • Rulita Choirin Febryanti Universitas Bhayangkara Surabaya
  • Dhellia Febby Paquita Universitas Bhayangkara Surabaya
  • Tafia Winar Prasita Universitas Bhayangkara Surabaya
  • Avista Sridevi Putri Anarys Universitas Bhayangkara Surabaya
DOI: https://doi.org/10.30996/mapo.v1i1.5612
Keywords: e-government, e-greetings, greeting applications

Abstract

The purpose of this study is to describe the use of E-sapawarga in an effort to improve government services in Surabaya. The E-Sapawarga program is run through an application called "Sapawarga". This application is a means to connect the Surabaya City Government with the community which is the target group in implementing the program. Complaints, criticisms and suggestions are facilities offered by the Sapawarga application. The public can freely submit complaints on problems or complaints submitted to the Surabaya City Government through the E-Sapawarga Community. With this application, the public is able to control and supervise the performance of the Surabaya City Government.This study uses the theory of policy implementation. With qualitative descriptive research method. H The results show that the implementation of e-government in the city of Surabaya through the E-Sapawarga program has shown good results. E-government in Surabaya is supported by the availability of adequate information technology and knowledge. However, several obstacles have been found in the Sapawarga application, therefore continuous improvement and development of the Sapawarga application and socialization to the public about the application must continue to be carried out to get the best performance from e-greetings.

Downloads

Download data is not yet available.

References

Feby Artwodini Muqtadiroh, Tony Dwi Susanto, and Izzano Monzila. 2018. “Analisa Keberhasilan E-Sapawarga Pemerintah Kota Surabaya Menggunakan Information System Success Model.” Jurnal Sisfo 7(3): 237–46.

Goggin, Malcolm L., Daniel A. Mazmanian, and Paul A. Sabatier. 1984. “Implementation and Public Policy.” CrossRef Listing of Deleted DOIs 14(4).

Miles, Matthew B, A Michael Huberman, and Johnny Saldana. 2014. “Qualitative Data Analysis: A Method Sourcebook.” CA, US: Sage Publications.

Nugroho, Riant. 2008. Jakarta: Elex Media Komputindo Public Policy: Teori Kebijakan, Analisis Kebijakan, Proses Kebijakan, Perumusan, Implementasi, Evaluasi, Revisi, Risk Management Dalam Kebijakan Publik, Kebijakan Sebagai Fifth Estate, Metode Penelitian Kebijakan.

Pressman, Jeffrey L, and Aaron B Wildavsky. 1973. “Implementation : How Great Expectations in Washington Are Dashed in Oakland.” The Oakland Project Series.

Prihanto, Igif G. 2013. “Studi Komparasi Pengembangan E-Government Negara-Negara Anggota Perserikatan Bangsa Bangsa Untuk Mendukung Pengembangan e-Government Di Indonesia.” JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi 15(2).

Feby Artwodini Muqtadiroh, Tony Dwi Susanto, and Izzano Monzila. 2018. “Analisa Keberhasilan E-Sapawarga Pemerintah Kota Surabaya Menggunakan Information System Success Model.” Jurnal Sisfo 7(3): 237–46.

Pressman, Jeffrey L, and Aaron B Wildavsky. 1973. “Implementation : How Great Expectations in Washington Are Dashed in Oakland.” The Oakland Project Series.

Prihanto, Igif G. 2013. “Studi Komparasi Pengembangan E-Government Negara-Negara Anggota Perserikatan Bangsa Bangsa Untuk Mendukung Pengembangan e-Government Di Indonesia.” JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi 15(2).

Purwaningsih, Chyntya Putri. 2016. “Layanan E-Sapawarga Dalam Upaya Meningkatkan Kualitas Pelayanan Kota Surabaya Dari Prespektif Birokrasi.” Kebijakan dan Manajemen Publik 4(April).

Sabatier, Hank C. Jenkins-Smith and Paul A. 1993. “The Study of Public Policy Processes.” In Policy Change and Learning: An Advocacy Coalition Approach,.

Sumaryadi, N, I. 2005. “Efektivitas Implementasi Kebijakan Otonomi Daerah.” Citra Utama.

Published
2021-09-21
How to Cite
Nurany, F., Sari, D., Febryanti, R., Paquita, D., Prasita, T., & Anarys, A. (2021). IMPLEMENTATION OF E-SAPAWARGA SYSTEM IN EFFORTS TO IMPROVE GOVERNMENT SERVICES IN SURABAYA. MAP Observer: Jurnal Penelitian Administrasi Publik, 1(2), 86 - 94. https://doi.org/10.30996/mapo.v1i1.5612
Issue
Vol 1 No 2 (2021): PUBLIC ADMINISTRATION
Section
PUBLIC ADMINISTRATION
Copyright (c) 2021 Fierda Nurany, Dinita Sari, Rulita Choirin Febryanti, Dhellia Febby Paquita, Tafia Winar Prasita, Avista Sridevi Putri Anarys

  1. The MAP Observer journal allows authors to retain the copyright of their papers without limitation. Authors may grant publishers non-exclusive publishing rights to publish articles. Granting first publishing rights to publishers also qualifies as unlimited copyright (because there are no restrictions imposed by publishers on author copyright).

  2. Formal legal provisions for access to digital articles from these electronic journals are subject to the terms of the Creative Commons Attribution-ShareAlike (CC BY-SA) license, which means Journal Dia has the right to store, change formats, maintain in a database, maintain and publish articles without asking. permission from the Author as long as the Author's name is the owner of the Copyright.

  3. Printed manuscripts and electronic publications are open access for educational, research and library purposes. Apart from these purposes, the editorial board is not responsible for violations of copyright law.