Organizational justice dan organizational readiness to change: Peran mediasi psychological empowerment: Organizational justice and organizational readiness to change: The mediating role of psychological empowerment

Fiergant Kurniadhi; Ferdinandus Hindiarto

doi:10.30996/persona.v14i1.132296

Authors

Fiergant Kurniadhi Unika Soegijapranata
Ferdinandus Hindiarto Universitas Katolik Soegijapranata

DOI:

https://doi.org/10.30996/persona.v14i1.132296

Keywords:

organizational justice, organizational readiness to change, psychological empowerment, retail industry

Abstract

The retail industry currently faces dynamic challenges, including market pressure, regulatory changes, and technological advancements, all of which require organizations to maintain a high level of readiness for change. This study aims to analyze the influence of organizational justice on organizational readiness to change, with psychological empowerment as a mediating variable, in a retail company in Indonesia. A quantitative approach with a cross-sectional design was employed, involving 120 respondents from lower management levels. Data were collected using validated scales and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that organizational justice has a direct, positive, and significant effect on organizational readiness to change. Furthermore, psychological empowerment was found to serve as a significant mediator in the form of complementary mediation. This means that psychological empowerment complements but does not eliminate the direct effect of organizational justice. These findings highlight that the implementation of fairness principles and the strengthening of psychological empowerment are key to effectively and sustainably enhancing organizational readiness for change.

Downloads

Download data is not yet available.

References

Abu-Bader, S. H. (2021). Using Statistical Methods in Social Science Research: With a Complete SPSS Guide (Third Edition). Oxford University Press.

Alam, G., & Zaitul. (2018). Pengaruh Keadilan Organisasi dan Personality Traits Terhadap Kesiapan Perubahan di Kalangan Pegawai Kecamatan Kabupaten SOlok. SiNMag 2, 2(1), 186–191.

Alam, G., & Zaitul. (2019). Pengaruh keadilan organisasi dan personality traits terhadap kesiapan perubahan di kalangan pegawai kecamatan Kabupaten Solok. SiNMag 2, 2(1), 186–191.

Alolabi, Y., Ayupp, K., & Al Dwaikat, M. (2022). The Effect of Transformational Leadership on Individual Readiness to Change: The Mediating Roles of Work Engagement and Organizational Justice (A Study of UAE Construction Industry). International Journal of Academic Research in Economics and Management Sciences, 11(3). https://doi.org/10.6007/ijarems/v11-i3/15340

Altaf, S., Butt, R. S., Wenyuan, L., Altaf, N., & Shahbaz, M. (2019). Impact of Organizational Justice on Readiness to Change with Mediating Role of Employee Trust. International Journal of Academic Research in Business and Social Sciences, 9(9). https://doi.org/10.6007/ijarbss/v9-i9/6284

Anderson, D. L. (2017). Organization Development: The Process of Leading Organizational Change. SAGE Publications.

Anggela, N. L. (2024, November 10). Kemendag Targetkan Pertumbuhan Ritel Nasional Capai 5% di 2025. Bisnis.Com. https://ekonomi.bisnis.com/read/20241110/12/1814722/kemendag-targetkan-pertumbuhan-ritel-nasional-capai-5-di-2025

Arnéguy, E., Ohana, M., & Stinglhamber, F. (2020). Overall justice, perceived organizational support and readiness for change: the moderating role of perceived organizational competence. Journal of Organizational Change Management, 33(5), 765–777. https://doi.org/10.1108/JOCM-12-2019-0373

Arnéguy, E., Ohana, M., & Stinglhamber, F. (2022). Readiness for change: which source of justice and support really matters? Employee Relations, 44(1), 210–228. https://doi.org/10.1108/ER-05-2020-0225

Azwar, S. (2021). Penyusunan Skala Psikologi (ed.2). In Pustaka Pelajar.

Burke, W. W. (2023). Organiztion Change: Theory and Practice (Sixth Edition).

Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386–400. https://doi.org/10.1037/0021-9010.86.3.386

David, D. A. (2021). Organizational Justice and Organizational Change: Managing by Love. Routledge. www.routledge.com/Ro

Durrani, D. K., Li, X., & Yalalova, J. (2017). Justice Enhances Commitment When Coupled with Empowerment. International Conference on Transformations and Innovations in Management (ICTIM 2017), 252–260.

Erlyani, N., & Suhariadi, F. (2021). Eksplorasi faktor demografi dan persepsi terhadap kesiapan untuk berubah dosen menghadapi badan layanan umum. Jurnal Ecopsy, 8(2), 178. https://doi.org/10.20527/ecopsy.2021.09.014

Gräfe, H., & Kauffeld, S. (2024). Toward the multidimensional measurement of organizational readiness for change. Diagnostica, 70(2), 77–87. https://doi.org/10.1026/0012-1924/a000324

Guamaradewi, N. G., & Mangundjaya, W. L. (2018). Dampak Kesiapan Individu dan Kesiapan Organisasi untuk Berubah bagi Komitmen Afektif untuk Berubah The Impact of Individual and Organizational Readiness to Change on Affective Commitment to Change. Jurnal Manajemen Aset Infrastruktur & Fasilitas, 2(2), 57–68.

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Springer Nature.

Ibrahim, S. E.-S., El-Sayed, S. H., & Metwally, F. G. (2019). Effect of professional nursing practice environment and Psychological empowerment on nurses’ readiness for change. Zagazig Nursing Journal, 15(2), 168–186.

Jan, M. F., Khan, Q., Haider, A., Khan, A., Ali, N., & Ahmad, S. Y. (2023). Impact of Organizational Justice on Job Performance: Psychological Empowerment as a Mediator. Journal of Positive School Psychology, 7(5), 1336–1343.

Jnaneswar, K., & Rajendrababu, G. (2023). Testing the Effect of Psychological Ownership and Organisational Justice on Employees’ Readiness to Change: Empirical Evidence from Indian IT Industry. IIMS Journal of Management Science, 14(1), 107–122. https://doi.org/10.1177/0976030x221119568

Jo, Y., & Hong, A. J. (2023). Development and Validation of a Readiness for Organizational Change Scale. SAGE Open, 13(4), 1. https://doi.org/10.1177/21582440231207705

Kalaani, H. S., & Mozaffari, L. S. R. A. A. (2014). The Influence Of Organizational Justice On The Psychological Empowerment Of Youth And Sports Organization Employees In Ilam. Indian Journal of Fundamental and Applied Life Sciences, 4(S4), 2159–2167.

Kebede, S., & Wang, A. (2022). Organizational Justice and Employee Readiness for Change: The Mediating Role of Perceived Organizational Support. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.806109

Khammarnia, M., & Asadi, H. (2014). The relationship of psychological empowerment and readiness for organizational changes in health workers. Journal of the Pakistan Medical Association, 64(5), 537–541. https://www.researchgate.net/publication/266580490

Khan, I. A., Qasmi, A. M., & Saddiqa, A. (2025). Impact of Transformational Leadership on Readiness for Change: Mediating Role of Psychological Empowerment and Moderating Role of Workgroup Support. Pakistan Social Sciences Review, 9(2), 605–625. https://doi.org/10.35484/pssr.2025(9-II)46

Krajcsák, Z., & Bakacsi, G. (2025). The three levels of organizational change to build future potential organizations. International Journal of Innovation Science, 17(3), 630–649. https://doi.org/10.1108/IJIS-08-2023-0173

Kuncoro, M. N. S., & Rachmawati, R. (2022). Assessing the impact of transformational leadership, overall justice on individual readiness for change through perceived organizational support: Test of moderating role of perceived organizational competence. In Contemporary Research on Management and Business (pp. 148–151). CRC Press. https://doi.org/10.1201/9781003295952-38

Leavy, P. (2022). Research design: Quantitative, qualitative, mixed methods, arts-based, and community-based participatory research approaches. Guilford Publications.

Lizar, A. A., Mangundjaya, W. L. H., & Rachmawan, A. (2015). The Role of Psychological Capital and Psychological Empowerment on Individual Readiness for Change. The Journal of Developing Areas, 49(5), 343–352. https://doi.org/10.1353/jda.2015.0063

Mangundjaya, W. H., & Martdianty, F. (2024). Does Transformational Leadership Impact Individual Readiness for Change and Resilience with Psychological Empowerment as Mediator? 7th Global Conference on Business, Management, and Entrepreneurship (GCBME 2022), 1255–1265.

Maulia, I. R., & Widyastuti, T. (2024). Meningkatkan Kesiapan Karyawan untuk Berubah Melalui Kepemimpinan Transformasional dan Pemberdayaan. Indonesian Journal of Economics, Management, and Accounting, 1(8), 828–836.

Merdiaty, N., Mangundjaya, W. L., & Hartijasti, Y. (2022). Pengaruh Kesiapan Individu Untuk Berubah Terhadap Kesiapan Organisasi Untuk Berubah Dengan Mediator Rasa Berdaya Psikologis. Sosio Konsepsia, 11(3). https://doi.org/10.33007/ska.v11i3.3077

Miake-Lye, I. M., Delevan, D. M., Ganz, D. A., Mittman, B. S., & Finley, E. P. (2020). Unpacking organizational readiness for change: An updated systematic review and content analysis of assessments. BMC Health Services Research, 20(1), 1–13. https://doi.org/10.1186/s12913-020-4926-z

Moliner, C., Cropanzano, R., & Martinez-Tur, V. (2017). Organizational Justice: International Perspective and Conceptual Advances. Routledge.

Munawaroh, M., & Fitriati, R. (2022). Psychological Empowerment Mediates the Effect of Workplace Wellbeing on Readiness to Change. Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB), 10(1), 70–77. https://doi.org/10.21009/jpeb.010.1.6

Muqadas, F., Rehman, Ch. A., & Aslam, U. (2017). Organizational justice and employee’s job dissatisfaction: a moderating role of psychological empowerment. Pakistan Business Review, 18, 848–864. https://www.researchgate.net/publication/313227199

Nassar, M. A. (2018). Psychological empowerment and organisational change among hotel employees in Egypt. Research in Hospitality Management, 7(2), 91–98. https://doi.org/10.1080/22243534.2017.1444716

Nasution, D. A., & Aslami, N. (2022). Fungsi manajemen perubahan dalam kemajuan suatu organisasi/perusahaan. SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, 1(8), 1411–1420. https://doi.org/10.54443/sibatik.v1i8.183

Oktaviani, M., & Dahesihsari, R. (2018). Psychological empowerment pada agen perubahan: Studi kasus dalam organisasi sektor publik. JPSP: Jurnal Psikologi Sains Dan Profesi, 2(2), 153–159.

Oreg, S., Michel, A., & By, R. T. (2023). The psychology of organizational change: New insight on the antecedents and consequences of individuals’ responses to change. Cambridge University Press. www.youtube.com/watch?v=Nno

Patricia, N. L., Zamralita, & Idulfilastri, R. M. (2020). Apakah pemberdayaan psikologis dan persepsi dukungan organisasi mendukung kesiapan untuk berubah? Jurnal Muara Ilmu Sosial, Humaniora, Dan Seni, 4(1), 245–253.

Rahayu, L. D., & Herminingsih, A. (2024). The Influence of Organizational Commitment, Non-Financial Compensation and Organizational Justice on Readiness to Change. Journal La Sociale, 5(3), 799–810. https://doi.org/10.37899/journal-la-sociale.v5i3.1194

Rizal, H. (2024, November 19). Industri Ritel Diprediksi Sulit Capai Pertumbuhan Dua Digit di 2025. Labirin. https://v1.labirin.id/news/47171/industri-ritel-diprediksi-sulit-capai-pertumbuhan-dua-digit-di-2025

Sashikirana, A. K., & Prodjo, W. A. (2024, December 1). Apa yang Penyebab Merek China Bisa Dominasi Pasar Lokal Saat Ini? Kompas. https://umkm.kompas.com/read/2024/12/01/144851183/apa-yang-penyebab-merek-china-bisa-dominasi-pasar-lokal-saat-ini

Sheehan, E. (2024). Global Retail Outlook 2024. Deloitte.

Soeharso, S. Y., & Raihanah, M. (2023). The Effect of Psychological Empowerment on Individual Readiness for Change with Perceived Organizational Support as A Moderator Factor: Case in Indonesian Employees of Banking Industry. International Journal of Applied Business and International Management (IJABIM, 8(2), 14–25. https://doi.org/10.32535/ijabim.v8i2.264

Spreitzer, G. M. (1995). Psychological empowerment in the workplace: Dimensions, measurement, and validation. Academy of Management, 18(5), 42–1465.

Srivastava, S., Singh, A., & Bali, S. (2024). Does psychological empowerment transmit the effects of organizational justice on employees’ knowledge sharing? A study on the Indian hospitality industry. Benchmarking. https://doi.org/10.1108/BIJ-03-2023-0157

Uyan, U., & Aslan, A. (2019). Promoting readiness for change: A systematic review of positive psychology in organizational change context. Journal of Administrative Sciences Cilt, 17(34), 349–370.

Wang, T., Olivier, D. F., & Chen, P. (2023). Creating individual and organizational readiness for change: conceptualization of system readiness for change in school education. International Journal of Leadership in Education, 26(6), 1037–1061. https://doi.org/10.1080/13603124.2020.1818131

Wardani, R., Ekowati, D., Usman, I., Suhariadi, F., & Suhandiah, S. (2020). A Review: Readiness for Change towards Organisational Change. International Journal of Innovation, Creativity and Change. Www.Ijicc.Net, 13(12), 1036–1058. www.ijicc.net