The Role of Task-Technology Fit on the Design and Use of a Hotel Management System

  • Intan Dzikria Universitas 17 Agustus 1945 Surabaya http://orcid.org/0000-0003-3383-7205
  • Muhammad Lutfi Syahindra Solihin Universitas 17 Agustus 1945 Surabaya
DOI: https://doi.org/10.30996/jitcs.8712
Keywords: Hotel, Hotel Management Information System, Task-Technology Fit, Confirmatory Factor Analysis

Abstract

Hotels have many problems regarding how to improve their service performance by using technologies, especially when the hotels have a bit of understanding the importance of their employees’ tasks and the technology fitness. This study designed a hotel management system based on the tasks that the employees use to provide services. The purpose of this research is to investigate the influence of task-technology fit on the intention to use the designed hotel management system. In addition, statistical testing methods are also carried out on the system by measuring the impact of task-technology fit on the suitability between user task needs and technology, on user perceptions of technology and how these perceptions affect user intentions and behavior in accepting and using technology. The results of this study indicate that task-technology fit has a significant impact in facilitating its use. The results of this study contribute to the academic implementation of task-technology fit theory in the hotel reservation management system.

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Author Biographies

Intan Dzikria, Universitas 17 Agustus 1945 Surabaya

Department of Information Systems and Technology

Muhammad Lutfi Syahindra Solihin, Universitas 17 Agustus 1945 Surabaya

Department of Informatics Engineering

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Published
2023-08-20
How to Cite
Dzikria, I., & Solihin, M. L. S. (2023). The Role of Task-Technology Fit on the Design and Use of a Hotel Management System. Journal of Information Technology and Cyber Security, 1(2), 41-52. https://doi.org/10.30996/jitcs.8712
Issue
Vol 1 No 2 (2023): July
Section
Research Article

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