Case Study of Sido Makmur Multi-Business Cooperative, Surabaya City

  • Machfira Miftahul Janah University of 17 Agustus 1945 Surabaya
Keywords: Reforms, Services, Cooperatives


Basically, people really need a service system that has changed, with the renewal system in service, the community will feel satisfied with the services that have been provided to government agencies. With the existence of public service reforms in improving performance, the community hopes that the services provided by the institution do not make people feel burdened by convoluted services or cut off the bureaucracy. Based on observations or research conducted by the writer using qualitative descriptive research. Primary data collection is done through interviews, observation, documentation and secondary data, namely literature study is used to strengthen research. the author's target in the study is the Cooperative Aneka Usaha Sido Makmur.

Author Biography

Machfira Miftahul Janah, University of 17 Agustus 1945 Surabaya

Academic at Public Administration Department, Faculty of Social and Politic Sciences, University of 17 Agustus 1945 Surabaya, Indonesia


Fiqih putra Arifandy, N. I. (2020). Peran koperasi Dalam Meningkatkan Perekonomian Masyarakat Nelayan. Malang, Jawa Timur, Indonesia: Universitas Muhammadiyah Malang.

Herdiansyah, H. (2012). Metodologi Penelitian Kualitatif Untuk Ilmu- Ilmu Sosial. Jakarta: Salemba Humanika.

Sabastiana Desi, S. R. (2016). Orientasi Reformasi Birokrasi Dalam Meningkatkan Pelayanan Publik. Malang: JISIP: Jurnal Ilmu Sosial dan Ilmu Politik .

Sugiono. (2010). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.

Sugiyono. (2012). Metode Penelitian pendidikan Pendekatan Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Suryabrata, S. (2012). Metodologi Penelitian. Jakarta: PT.RajaGrafindo Persada.

Tjiptono, F. (2002). Manajemen Jasa.Yogyakarta: Penerbit Andi.

Usman, M. E. (2006). Proses Penelitian Kualitatif. Jakarta: Lembaga Penerbit Fakultas Ekonomu Universitas Indonesia.

How to Cite
Janah, M. (2022). PUBLIC SERVICE REFORM IN IMPROVING COOPERATIVE PERFORMANCE. MAP Observer: Jurnal Penelitian Administrasi Publik, 2(02), 36-46.