REFORMASI PELAYANAN PENYANDARAN KAPAL DAN PENGURUSAN DOKUMENTASI BARANG DI KANTOR ADMINISTRASI PELABUHAN TANJUNG PERAK SURABAYA
Abstract
Transportation services by sea transportation modes required a lot of things that support the
implementation of transportation activities. Another contributing factor between the ship
for transporting cargo or goods that will be used as a production tool for industrial
companies. On the ship berthing activities and documentation of ship operations, are
required to complete the insert and dismantling with time as soon as possible. The purpose
of this study is to analyze the process of ship berthing service reform Administrative
dandokumen goods in the Port of Tanjung Perak Surabaya in order to achieve an increase
in the volume of entry and exit of goods. To model ship berthing services and document
items in the Administrative Port of Tanjung Perak Surabaya. The survey results revealed
that the reform process ship berthing services and goods at administrative documents Port
of Tanjung Perak Surabaya, can be done by way of one-stop services (one stop services),
supported by facilities and infrastructure to support the smooth running of the service.
Model ship berthing services and goods at administrative documents Port of Tanjung Perak
based on the ten principles of service based on the minister's decision No. 63 of 2004
related on the principle of service. Suggestion this research is the need for integration that
involves the participation of government, administrative Port of Tanjung Perak Surabaya,
and the administrative services of the Port of Tanjung Perak Surabaya in order to reform
the service can run well and using a model of one-stop service so that the service can be
integrated quickly.
Keywords: Service Reform, ship berthing, Documentation Handling Goods, Tanjung Perak,
Surabaya
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