PENGARUH MOTIVASI DAN KEMAMPUAN APARAT TERHADAP KUALITAS PELAYANAN PAJAK BUMI DAN BANGUNAN DI DINAS PENDAPATAN DAN PESEDAHAN AGUNG DI KABUPATEN TABANAN, PROPINSI BALI
Abstract
Credible administration will depend on the extent to which the government's ability to
provide quality public services to the community. Public service is not just a matter of
political policy, and provision of facilities - public facilities, but concerns the services -
services provided to the public. With such conditions, we can see how important the
position and role of government bureaucracy or the state apparatus in implementing
national development, among other public services. This study sought to look at the
ability of the government bureaucracy as a public organization in providing services to
the public. This study attempts to reveal how big a factor - micro organizational factors
is motivation and capability of personnel, especially human resources of the service
quality and Building Tax. Dgunakan method is a quantitative method. Results of the
analysis and findings of the research is that the motivation variable pelyanan have an
influence on the quality of land and building tax that must be implemented. Compared
with the motivation variable, the variable capability has significant influence where the
level of near-perfect correlation shows that the composition of the employee who is on
the Department of Revenue and the Supreme Pesedahan Tabanan Regency sufficient.
Keywords: Motivation and Ability, Quality of Service, Tabanan
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