CONFLICT MANAGEMENT AS THE EFFORT OF ACCOMPLISHING REPORT TOWARD MALADMINISTRATION OF THE POPULATION

I Gede Eko Putra Sri Sentanu; Mohammad Alifvigo Reicoba; Irwan Noor

doi:10.30996/dia.v18i2.4001

I Gede Eko Putra Sri Sentanu University of Brawijaya http://orcid.org/0000-0003-4167-7758
Mohammad Alifvigo Reicoba University of Brawijaya
Irwan Noor University of Brawijaya

DOI: https://doi.org/10.30996/dia.v18i2.4001

Keywords: Maladministration, Conflict Management, PROPARTIVE Approach, Ombudsman, Atlas.ti

Abstract

East Java is one of the regions that have the highest population maladministration reports in Indonesia. In 2017-2018, the Indonesian Ombudsman Representative Office in East Java experienced an increase in maladministration reports. This case caused many complaints from the public regarding the slow progress of population administration and led to internal and external conflicts of employees. This study aims to describe the function and role of the Indonesian Ombudsman Representative of East Java, the report completion process, and the strategy to overcome maladministration reports. This study employs a qualitative case study approach and is supported by the analysis using Atlas.ti software. Data collection is conducted through interviews, observation, and documentation. The findings reveal the role and function of the Indonesian Ombudsman Representative in East Java in terms of their effort to eradicate maladministration. Conflict management using progressive and participative methods (PROPARTIVE) is carried out for the completion of maladministration reports. PROPARTIVE methods explore the objectives of the reporter as a family to be open and mediate all parties to find solutions. The obstacles experienced by the Ombudsman in eradicating maladministration are the limited number of employees, the disobedience of the compliance with competencies, and the uncooperative reports between the reporter and the reported parties. Meanwhile, the supporting factors are the strategic location of the Indonesian Ombudsman Representative Office in East Java, the cooperation between employees and institutions, and the support of the Ombudsman website to facilitate the management of reports

Downloads

Download data is not yet available.

Author Biography

I Gede Eko Putra Sri Sentanu, University of Brawijaya

Sentanu

Scopus Author ID: 57209452850

Sentanu is a PhD holder in Administrative Management from College of Public Administration, Huazhong University of Science and Technology (HUST), Wuhan, P. R. China. He is an experienced lecturer with a demonstrated history of working in the Public Administration area. Skilled in Research, Public Administration, Public Management, and Collaborative Governance. He is also a reviewer at some reputable national accredited Journal.

References

Adhiningtyas, C., Astuti, P., & Astrika, L. (2015). Peran Ombudsman Republik Indonesia Perwakilan Provinsi Jawa Tengah Dalam Penanganan Maladministrasi Pelayanan Publik. Journal of Politic and Government Studies, 5(4), 271–280.

Afriansyah, E. A. (2016). Penggunaan software ATLAS. ti sebagai alat bantu proses analisis data kualitatif. Mosharafa: Jurnal Pendidikan Matematika, 5(2), 53–63.

Anwar, K. (2018). Urgensi Penerapan Manajemen Konflik Dalam Organisasi Pendidikan. Al-Fikri: Jurnal Studi Dan Penelitian Pendidikan Islam, 1(2), 31–38.

Astaman, N., Putra, Wahyono, H., & Wardoyo, C. (2016). Internalisasi nilai-nilai pendidikan. Jurnal Pendidikan : Teori, Penelitian, Dan Pengembangan, 1(11), 2189–2193.

Cahyadi, R. (2016). Inovasi kualitas pelayanan publik pemerintah daerah. Fiat Justicia Jurnal Ilmu Hukum Fakultas Hukum Universitas Lampung, 10(3), 569–586.

Haliq, A., Makawi, U., & Normajatun, N. (2017). Analisis Kasus Mal Administrasi Di Ombudsman Ri Perwakilan Kalimantan Selatan Tahun 2013-2015. AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik, 2(1).

Hardiyansyah, H. (2018). Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator dan Implementasinya. Gava Media.

Ibrahim, Y., Idris, J., & Usman, N. (2012). Manajemen Konflik Dalam Peningkatan Produktivitas Di Akademi Kebidanan Muhammadiyah Banda Aceh. Jurnal Administrasi Pendidikan: Program Pascasarjana Unsyiah, 1(1).

Klau, L. (2016). Faktor-faktor yang menghambat Kualitas Kinerja Pelayanan Publik di Kantor Pertanahan Kabupaten Ngada. Universitas Terbuka.

Latifah, M. (2016). Responsivitas Lembaga Ombudsman Republik Indonesia Perwakilan Provinsi Jawa Timur Dalam Menangani Keluhan Masyarakat. Publika, 4(5).

Mahendra, G. K., & Pribadi, U. (2016). Efektivitas Pelaksanaan Pelayanan Pengaduan Masyarakat Berbasis E-Government. Journal of Governance and Public Policy, 1(1).

Muspawi, M. (2014). Manajemen Konflik (Upaya Penyelesaian Konflik Dalam Organisasi). Jambi University.

Ombudsman RI Perwakilan Jawa Timur. (2018). Kualitas Layanan Publik Jatim Menurun.

Pradima, A. (2013). Alternatif Penyelesaian Perselisihan Hubungan Industrial di Luar Pengadilan. DiH: Jurnal Ilmu Hukum, 9(17).

Rahim, M. A. (2001). Managing conflict in organizations. London: Qourum Books.

Ratminto, A. S. W. (2005). Manajemen pelayanan. Yogyakarta: Pustaka Pelajar.

Republik Indonesia. Undang-undang nomor 37 Tahun 2008 tentang Ombudsman Republik Indonesia. , (2008).

Republik Indonesia. Peraturan Ombudsman Republik Indonesia No 26 Tahun 2017 Tentang Tata Cara Penerimaan, Pemeriksaan dan Penyelesaian Laporan. , (2017).

Safitri, R., & Burhan, O. K. (2013). Gaya Manajemen Konflik Dan Kepribadian: Conflict Management Styles And Personality. Psikologia: Journal Pemikirian Dan Penelitian Psikologi, 8(2), 39–49.

Sentanu, I. G. E. P. S. (2015). Increasing Trust in Local Government Financial Management and Building Integrity: Efforts Reform in Indonesia. Public Policy and Administration Research, 5(3), 206–213. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1022.3380&rep=rep1&type=pdf

Sinambela, L. (2011). Reformasi Pelayanan Publik: Teori, Kebijakan dan Implementasi. Jakarta: Bumi Aksara.

Soekanto, S. (2012). Sosiologi Suatu Pengantar. Jakarta: Rajawali Pers.

Solechan, S. (2018). Memahami Peran Ombudsman Sebagai Badan Pengawas Penyelenggaraan Pelayanan Publik di Indonesia. Administrative Law & Governance Journal, 1(1), 67–89.

Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Sukardi. (2016). Penangan Konflik Sosial dengan Pendekatan Keadilan Restoratif. Jurnal Hukum & Pembangunan, 46(1), 70–89.

Tirtariandi, Y. E. A. (2018). Peran Ombudsman Dalam Penyelesaian Kasus Pengaduan Pelayanan Publik. Jurnal Administrasi Pembangunan, 4(2), 115–124.

Triyono. (2019). Pengawasan dan implikasi hukum rekomendasi ombudsman dalam penyelenggaraan pelayanan publik studi kasus Jalan Jatibaru Tanah Abang Jakarta. UIN Syarif Hidayatullah Jakarta.

Wicaksono, A., & Suranto, S. (2016). Optimalisasi Kinerja Lembaga Ombudsman Daerah Istimewa Yogyakarta Dalam Penyadaran Hak Masyarakat Atas Pelayanan Publik. Journal of Governance and Public Policy, 1(1).

Winardi, J. (2007). Manajemen Konflik (Konflik Perubahan dan Pengembangan). Bandung: Bandar Maju.

Yin, R. K. (2008). Case Study Research: Design and Methods (Applied Soical Research Methods). Illinois: Sage Publications.

Yoman, M., Pratiknjo, M. H., & Tasik, F. (2016). Kualitas Sumber Daya Aparatur dalam Mencapai Tujuan Pembangunan di Distrik Yamo, Kabupaten Puncak Jaya Provinsi Papua. Jurnal Administrasi Publik, 3(400).