QUALITY OF IMPLEMENTING LICENSING SERVICES IN CIMAHI CITY PUBLIC SERVICE MALLS IN 2022-2023
Abstract
This research discusses the quality of licensing services in Cimahi City Public Service Malls in 2022-2023. Public Service Malls are the government's efforts to improve the quality of integrated services. However, public services at the Cimahi City Public Service Mall are not yet fully running well with the desired goals because there are still many complaints from the public and the government. This research aims to determine the quality of public services at MPP Cimahi City. This research uses a qualitative descriptive method. The data collection techniques in this research are observation and interviews, while the data analysis techniques involve data reduction, presentation, and conclusion. The results of research in the field show that the quality of licensing services at the Cimahi City Public Service Mall in 2022-2023 is still not optimal, this is because several measures of the quality of good public services have not yet been met.
Downloads
References
Christine Mokoginta, Iyam L. Dua, Jeaneta Rumerung. (2023). “Improving Service Quality for Public Satisfaction at the Manado State Administrative Court.” 5 (April):79–92.
Creswell. (2014). Mixed Methods Procedures. In Research Defign: Qualitative, Quantitative, and Mixed M Ethods Approaches.
Garvin in Tjiptono and Diana. (2003). Total Quality Management Revised Edition. Yogyakarta: Andi Offset.
Hartomi, Dwian, Akta Padma, and Dyah Mutiarin. (2018). “Analysis of Best Practice Public Service Innovation (Study on ‘Kumis MbahTejo’ Service Innovation in Tegalrejo District, Yogyakarta City).” 156–67.
Hasyim Hasanah. (2016). “Observation Techniques (An Alternative Method for Collecting Qualitative Data in Social Sciences).” Jurnal At-Taqaddum Universitas Islam Negeri Semarang vol.8, no.
Janet V. Denhardt and Robert B. Denhardt. (2007). The New Public Service.
Menpanrb, Kar/HUMAS. (2022). “Making Community Services Easier, 77th MPP Will Be Inaugurated in Soldier City.” Retrieved (https://menpan.go.id/site/berita-terkini/permudah-pelayanan-masyarakat-MPP-ke-77-akan-diresmikan-di-kota-tentara).
Mutaqin, Wildan. (2022). “What Are the Causes of Chaotic Public Service Problems in Indonesia?” Kumparan.Com. Retrieved May 14, 2024 (https://kumparan.com/wildanmutaqinart21/carut-marut-persoalan-pelayanan-publik-di-indonesia-apa-penyebabnya-1yJUxJh0xls/2).
Ratminto and Winarsih, and Atik Septi. (2010). Service Management: Model Development, Conceptual, Implementation of Citizen’s Charter and Minimum Service Standards. Yogyakarta: Pustaka Pelajar.
Sinambela, Lijan Poltak et al. (2006)., Service Reform Public, Policy and Theory, Implementation. Jakarta: Earth, and Script. 2019. “Analysis of Community Satisfaction with Public Services Based on the Community Satisfaction Index (IKM).” 11(1):21–32.
Sugiyono. (2020). Educational Research Methodology Quantitative, Qualitative and R&B Approaches. Bandung: Alfabeta.
Zeithaml, Parasuraman, Berry, Pasolong. (2011:135)
Copyright (c) 2025 Ismiazi Ramdany, Nandang Alamsah Deliarnoor, Rahman Mulyawan (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
The DiA journal allows authors to retain the copyright of their papers without limitation. Authors may grant publishers non-exclusive publishing rights to publish articles. Granting first publishing rights to publishers also qualifies as unlimited copyright (because there are no restrictions imposed by publishers on author copyright).