THE EFFECTIVENESS OF FAMILY CARD (KK) SERVICE THROUGH CLAMPID IN THE CANTIAN DISTRICT OFFICE OF CANTIAN CITY, SURABAYA
Pabean Cantian Office at Surabaya City as the organizer of population services such as KK Management, which is supported by the presence of klampid on e-kios. The purpose of this research is to answer about the effectiveness of KK services through Klampid at the Pabean Cantian Office at Surabaya City as well as the driving factors and inhibiting factors. The results of the study show the effectiveness of Family Card Services (KK) through Klampid at the Pabean Cantian Office at Surabaya City in the category is quite good in the components of service procedures, coordination of leaders and subordinates, service efficiency, responsiveness of employees, but the indicators of facilities and infrastructure are still not good
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