THE EFFECTIVENESS OF FAMILY CARD (KK) SERVICE THROUGH CLAMPID IN THE CANTIAN DISTRICT OFFICE OF CANTIAN CITY, SURABAYA

  • Maulidya Lulu Hanifah University of 17 Agustus 1945 Surabaya
DOI: https://doi.org/10.30996/mapo.v2i02.7259
Keywords: Effectiveness, Sub-District, Population Services

Abstract

Pabean Cantian Office at Surabaya City as the organizer of population services such as KK Management, which is supported by the presence of klampid on e-kios. The purpose of this research is to answer about the effectiveness of KK services through Klampid at the Pabean Cantian Office at Surabaya City as well as the driving factors and inhibiting factors. The results of the study show the effectiveness of Family Card Services (KK) through Klampid at the Pabean Cantian Office at Surabaya City in the category is quite good in the components of service procedures, coordination of leaders and subordinates, service efficiency, responsiveness of employees, but the indicators of facilities and infrastructure are still not good

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Author Biography

Maulidya Lulu Hanifah, University of 17 Agustus 1945 Surabaya

Academic at Public Administration Department, Faculty of Social and Politic Sciences, University of 17 Agustus 1945 Surabaya, Indonesia

References

Idrus. (2009). Metode Penelitian Ilmu Sosial. Yogyakarta: Erlangga.

Prijono, D., Soenarjanto, B., & Radjikan, R. (2018). Efektivitas Sistem Pelayanan Perizinan Terpadu (Sippadu) Pada Perizinan Siup Dinas Penanaman Modal Dan Ptsp Kabupaten Sidoarjo (Doctoral dissertation, Universitas 17 Agustus 1945) hlm 6.

Sugiyono. (2008). Metode Penelitian Kuatintatif, Kualitatif Dan R&D. Bandung: Alfabeta.

Sutrisno, E. (2010). Budaya Organisasi. Jakarta: Kencana Prenada Media Group.

Klampid. 2020. https://klampid- dispendukcapil.surabaya.go.id/

Laporan hasil Pelayanan Masyarakat Kecamatan Pabean Cantian Kota Surabaya tahun 2020

Published
2022-10-09
How to Cite
Hanifah, M. (2022). THE EFFECTIVENESS OF FAMILY CARD (KK) SERVICE THROUGH CLAMPID IN THE CANTIAN DISTRICT OFFICE OF CANTIAN CITY, SURABAYA. MAP Observer: Jurnal Penelitian Administrasi Publik, 2(02), 47-52. https://doi.org/10.30996/mapo.v2i02.7259
Issue
Vol 2 No 02 (2022): PUBLIC ADMINISTRATION
Section
PUBLIC ADMINISTRATION
Copyright (c) 2022 Maulidya Lulu Hanifah

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