Efektivitas Sistem Pelayanan Pembuatan Surat Izin Mengemudi (SIM) Secara Online di Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya
Abstract
Effectiveness of Service System Making Driver's License (SIM) Online in Administrative Administrator Unit (Satpas) Colombo Surabaya Online SIM is applied for the creation of new SIM and SIM renewal. The purpose of this research is to know and describe the effectiveness of service system of SIM making online to know and describe the constraints faced in service system of SIM making online and to know and describe effort done to improve system effectiveness of service of SIM making online. Analytical technique used is descriptive qualitative. The results showed that the effectiveness of the service of making Driver's License (SIM) online is known from several factors, namely: a) Time factor; shows that the time required in service is 15 to 20 minutes; b) Accuracy factors; indicates that the staff or the party providing online services has a high accuracy and accuracy so that in practice rarely found an error in the process of service being run; and c) Service-style factors; it is known that the style of service providers in this case is the staff or parties as performing the duties and responsibilities of work in accordance with applicable SOP and existing. The results also show that online SIM services are considered to be effective but not maximal considering there are still some obstacles in the implementation. These constraints consist of: a) there are still people who do not know clearly about the mechanism of the SIM online; b) the number of staff is considered to be lacking; c) there is a connection or network trouble; d) The Administrative Administrator Unit Colombo Surabaya still uses the conventional system in the implementation of its operational management; and e) still under renovation. In relation to the apparent constraints, efforts are made to improve the effectiveness of SIM-making services online by conducting socialization through television and radio and socializing the ball pickup system; making additional staff as needed, the Parties may cooperate with the service provider; and updating IT-based infrastructure and training in the use of information technology-based infrastructure or the Internet.
Â
Keywords: Effectiveness, Service, Driver License (SIM) onlineDownloads
References
Andrianto, N. (2007). Good Government: Transparansi dan Akuntabilitas melalui e-Government. Malang: Bayumedia Publishing.
Bahari, A. (2009). Panduan Praktis Ujian SIM, Mengurus STNK dan BPKB. Yogyakarta: Pustaka Yustisia.
Basri. (2015). Pelayanan Profesional pada Pembuatan Surat Izin Mengemudi Kendaraan Roda Dua (SIM C) di Satlantas Polresta Pekanbaru. Jom FISIP Vol 2 No.2 - Oktober 2015.
Bastian, I. (2009). Akuntansi Sektor Publik: Suatu Pengantar. Jakarta: Erlangga.
Budiarto, E. (2004). Metodologi Penelitian Kedokteran: Sebuah Pengantar. Jakarta: Penerbit Buku Kedokteran EGC.
Bungin, B. (2012). Analisis Data Penelitian Kualitatif. Jakarta: Raja Grafindo Persada.
Febliany, I., Fitriyah, N., & Paselle, E. (2014). Efektivitas Pelayanan Terpadu Satu Pintu terhadap Penyerapan Investasi di Kalimantan Timur (Studi pada Badan Perijinan dan Penanaman Modal Daerah Provinsi Kalimantan Timur). eJournal Administrative Reform, 2014, 2 (4): 2461-2472.
Gemilang, C. (2016). Implementasi Pelayanan Prima Dalam Pembuatan Surat Izin Mengemudi (SIM) di Polresta Samarinda. eJournal Administrasi Negara, 4, (1) 2016: 2479:2492.
Gusriani, U. (2015). Pelayanan Pengurusan Surat Izin Mengemudi (SIM) di Kantor Kepolisian Resort Kota (Polresta) Samarinda. eJournal Administrasi Negara, 3 (5), 2015 : 1553 - 1565.
Harismanto, “Ini Dia Mekanisme Layanan SIM Online yang akan Diluncurkan 6 Desember Iniâ€, tribunnews.com, Diakses pada 05 Juli 2017, dari http://pekanbaru.tribunnews.com/2015/12/03/ini-dia-mekanisme-layanan-sim-online-yang-akan-diluncurkan-6-desember-ini.
Hermansyah. (2013). Kualitas Pelayanan Surat Izin Mengemudi (SIM) pada Kantor Satlantas Polresta Samarinda. eJournal Administrasi Negara, 2013, 1 (2): 626-638.
Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government: Upaya Meminimalisir Praktek Maladministrasi dalam Meningkatkan Public Service. Jurnal Sasi Vol.17 No.3 Bulan Juli-September 2011.
Indrajit, & Eko, R. (2004). Electronic Government : Strategi Pembangunan dan Pengembangan Sistem Pelayanan Berbasis Teknologi Digital. Yogyakarta: ANDI.
Irwansyah. (2013). Efektivitas Pelayanan Publik pada Kantor Kecamatan Sebatik Barat Kabupaten Nunukan. eJournal Ilmu Pemerintahan, 2013, 1 (3): 1192-1206.
Karlina, A. (2017). Studi tentang Pelayanan Administrasi Pembuatan Surat Izin Mengemudi (SIM) di Kantor Polres Kota Bontang. eJournal Administrasi Negara Volume 5, (Nomor 2) 2017: 5803 - 5815.
Karniawati, N., & Rahmadani, R. (2007). Analisis Kebijakan Penerapan E-Government Melalui Sistem Informasi Manajemen Kepegawaian (SIMPEG) (Suatu Studi pada Biro Kepegawaian Sekretariat Daerah Provinsi Jawa Barat. Majalah Ilmiah UNIKOM Vol 7, No 2.
LeBoeuf, M. (2010). Working Smart. Jakarta: Tangga Pustaka.
Miles, M. B., & Huberman, A. M. (2007). Analisis Data Kualitatif, Buku Sumber tentang Metode-Metode Baru. Jakarta: Universitas Indonesia Press.
Moenir. (2011). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.
Moleong, L. J. (2012). Metodologi Penelitian Kualitatif edisi revisi. Bandung: PT Remaja Rosdakarya Offset.
Nurhadryani, Y. (2009). Memahami Konsep e-Governance Serta Hubungannya dengan E-Government dan E-Demokrasi. Seminar Nasional Informatika 2009 (semnasIF 2009).
Nuriyanto. (2014). Penyelenggara Pelayanan Publik di Indonesia, Sudahkan Berlandaskan Konsep "Welfare State"? Jurnal Konstitusi, Volume 11, Nomor 3, September 2014.
Putri, N. E. (2014). Efektivitas Penerapan Jaminan Kesehatan Nasional Melalui BPJS dalam Pelayanan Kesehatan Masyarakat Miskin di Kota Padang. TINGKAP Vol X No 2 Tahun 2014.
Resta, A. (2013). Peran Bagian Pengolahan Data Elektronik dalam Penyelenggaraan E-Government (Studi Pendayagunaan Website Resmi Kota Semarang). Jilid I No. 1.
Semiawan, P. D. (2010). Metode Penelitian Kualitatif Jenis, Karakteristik, dan Keunggulannya. Jakarta: Grafindo.
Simamora, B. (2010). Memenangkan Pasar dengan Pemasaran Efektif dan Profitabel. Jakarta: Gramedia Pustaka Utama.
Sugiantoro, “Korlantas Mabes Polri Resmikan SIM Onlineâ€, surabayanews.co.id, Diakses pada 10 Juli 2017, dari http://surabayanews.co.id/2015/12/06/42427/korlantas-mabes-polri-resmikan-sim-online.html
Sugiyono. (2012). Metode Penelitian Kualitatif dan R&D. Bandung: Alfabeta.
Suhartono, S. (2015). Perpanjangan Surat Izin Mengemudi Melalui Mobil Layanan dan SIM Corner. DIH, Jurnal Ilmu Hukum Pebruari 2015 Vol 11 No 21, 13-24.
Wiyono, T. S., Saputra, R., & Sarwoko, E. A. (2012). Pengembangan Sistem Informasi Pendaftaran Surat Ijin Mengemudi Online. Journal of Informatics and Technology Vol 1 No 1 Tahun 2012.
Authors whose manuscript is published will approve the following provisions:
The right to publication of all journal material published on the JPAPÂ website is held by the editorial board with the author's knowledge (moral rights remain the property of the author).
The formal legal provisions for access to digital articles of this electronic journal are subject to the terms of the Creative Commons Attribution-ShareAlike (CC BY-SA) license, which means Jurnal Persona reserves the right to store, modify the format, administer in database, maintain and publish articles without requesting permission from the Author as long as it keeps the Author's name as the owner of Copyright.
Printed and electronic published manuscripts are open access for educational, research and library purposes. In addition to these objectives, the editorial board shall not be liable for violations of copyright law.
